Customer Accounts Advisor — Incentive Pay & Growth

Aarons; Redford Charter Township (MI); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Paid time off

Medical, dental & vision insurance

401(k) plan with matching

Job summary

Aaron’s is seeking a Customer Account Advisor to coach customers through lease renewals and payment collections. You will build relationships by phone and in-store, helping customers move closer to ownership.

The role requires strong interpersonal and organizational skills, ability to multitask, and willingness to work hours from 8am to 9pm. In addition to hourly pay, there is incentive pay based on performance and a comprehensive rewards package.

Qualifications

• U.S. residents 21+ with valid driver’s license and clean MVR (DOT requirements where applicable).
• Ability to work flexible hours (8 am–9 pm).
• Two years of retail/customer service experience preferred.
• Excellent interpersonal and communication skills.
• High energy with ability to multitask and uphold brand standards.

Responsibilities

• Maintain and update customer accounts in store system and document appointments.
• Direct contact with customers for lease renewals via home visits and phone calls.
• Promote benefits of timely lease renewals and ensure customer satisfaction.
• Assist Customer Account Manager in meeting daily, weekly and monthly revenue/renewal goals.
• Handle merchandise returns, guest deliveries, and vehicle tasks as directed by management.
• Load, secure and safely operate company vehicle and maintain related records.

Skills

Customer service

Empathy

Communication

Negotiation

Multi-tasking

Organization

Education

High School diploma or equivalent

Job description

Aaron’s is seeking a Customer Account Advisor to coach customers through lease renewals and payment collections. You will build relationships by phone and in-store, helping customers move closer to ownership.

The role requires strong interpersonal and organizational skills, ability to multitask, and willingness to work hours from 8am to 9pm. In addition to hourly pay, there is incentive pay based on performance and a comprehensive rewards package.