Customer Account Advisor — Performance Incentives

Aarons; Lake Charles (LA); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

Aaron's is hiring a Customer Account Advisor in Lake Charles, LA. The role focuses on coaching customers to understand lease benefits and driving timely payments and renewal of lease agreements.

You will build relationships with customers over the phone and in person to move them closer to ownership. The position requires strong communication, empathy, and multitasking abilities, with responsibilities ranging from updating accounts to promoting renewals and supporting the sales team.

Qualifications

• Ability to connect with customers and explain things clearly.
• Strong interpersonal and communication skills.
• Demonstrated multitasking and organizational abilities.

Responsibilities

• Maintain and update customer accounts and payment appointments.
• Contact customers who have not renewed lease agreements, via in-home visits or phone.
• Promote timely lease renewals and drive revenue goals.
• Support management with daily, weekly and monthly targets.
• Assist with merchandise returns and guest deliveries as needed.
• Ensure product is clean and certified in Quality Assurance Center.
• Complete weekly vehicle maintenance and route sheets.

Skills

People skills

Empathy

Multi-tasking

Communication

Job description

Aaron's is hiring a Customer Account Advisor in Lake Charles, LA. The role focuses on coaching customers to understand lease benefits and driving timely payments and renewal of lease agreements.

You will build relationships with customers over the phone and in person to move them closer to ownership. The position requires strong communication, empathy, and multitasking abilities, with responsibilities ranging from updating accounts to promoting renewals and supporting the sales team.