Customer Accounts Advisor | Incentive Pay & Growth

Aarons; Lansing (MI); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Paid time off

Medical, dental & vision insurance

401(k) plan with matching

Job summary

Aaron’s is hiring a Customer Account Advisor in Lansing, MI. The role involves coaching customers on lease renewals, maintaining accurate account information, and driving timely payments to move customers toward ownership.

Responsibilities include renewing leases, handling in-store and phone contacts, and supporting the sales team while maintaining excellent customer service and professionalism.

Qualifications

• Two years of retail/customer service experience preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to multitask and work in a fast-paced environment.

Responsibilities

• Attainment and upkeep of customers’ accounts including updating information in the store system.
• Direct contact with customers who have not renewed leases, in home and by phone.
• Promote timely lease renewal payments and explain benefits.
• Help set daily, weekly and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed.
• Inspect and certify returned items in the QA center.
• Complete weekly vehicle maintenance sheets and route sheets daily.
• Load, secure and protect product in company vehicle.
• Safely operate company vehicle.
• Assist the Sales Team as needed.
• Perform any reasonable duties requested by management.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Education

High School diploma or equivalent

Job description

Aaron’s is hiring a Customer Account Advisor in Lansing, MI. The role involves coaching customers on lease renewals, maintaining accurate account information, and driving timely payments to move customers toward ownership.

Responsibilities include renewing leases, handling in-store and phone contacts, and supporting the sales team while maintaining excellent customer service and professionalism.