Customer Accounts Advisor - Incentives & Impact

Aarons; Monroe (LA); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Incentive pay based on performance

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

Aaron’s is seeking a Customer Account Advisor to coach customers toward ownership by managing accounts, scheduling payments, and renewing lease agreements. You will engage customers by phone and in-store, explaining benefits and guiding them through the renewal process.

Ideal candidates bring strong communication, empathy, and multitasking abilities, with a focus on delivering 100% customer satisfaction and supporting the sales team with revenue goals.

Qualifications

• Must be 21+ in the US with a valid driver’s license and satisfactory MVR.
• DOT certification in required states as applicable.
• Retail or customer service experience preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreements both in home visits and over the phone.
• Sell customers on the benefits of timely lease agreement renewal payments.
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
• Load, secure and protect product in company vehicle.
• Safely operate company vehicle.
• Assist the Sales Team as needed.
• Any reasonable duties requested by management

Skills

Empathy

Active listening

Multi-tasking

Organizational skills

Negotiation skills

Persuasion skills

Interpersonal skills

Communication skills

Education

High School diploma or equivalent

Job description

Aaron’s is seeking a Customer Account Advisor to coach customers toward ownership by managing accounts, scheduling payments, and renewing lease agreements. You will engage customers by phone and in-store, explaining benefits and guiding them through the renewal process.

Ideal candidates bring strong communication, empathy, and multitasking abilities, with a focus on delivering 100% customer satisfaction and supporting the sales team with revenue goals.