Customer Accounts Advisor — Incentives & On-Demand Pay

Aaron's; New York (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement Opportuni

Paid time off, including vacation, s

Job summary

Aaron's in the United States seeks a Customer Accounts Advisor to coach customers, drive payment collections and lease renewals by explaining lease benefits and ensuring satisfaction with the product.

You will build relationships with customers over the phone and in person to bring them closer to ownership of their merchandise, while maintaining accurate account records and supporting revenue goals.

Qualifications

• High school diploma or equivalent required.
• Retail or customer service experience preferred.
• Ability to work a schedule with varied hours.

Responsibilities

• Assist revenue and renewal goals for daily, weekly, monthly targets.
• Maintain accurate customer account records in the store system.
• Build relationships with customers to support ownership goals.
• Counsel customers on collections and renewals by phone or in person.
• Handle merchandise returns and guest deliveries as directed.

Skills

Strong interpersonal and communication

Empathy and active listening

Clear information delivery

Negotiation and persuasion

Brand protection

Customer-first mindset

Education

High School diploma, GED or equivalent

Job description

Aaron's in the United States seeks a Customer Accounts Advisor to coach customers, drive payment collections and lease renewals by explaining lease benefits and ensuring satisfaction with the product.

You will build relationships with customers over the phone and in person to bring them closer to ownership of their merchandise, while maintaining accurate account records and supporting revenue goals.