Customer Accounts Advisor - Incentive Pay & Career Growth

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Inglewood (CA); Vor Ort; USD 25.000 - 26.000; Vollzeit

Benefits dieser Stelle

On Demand Pay

Excellent Career Advancement

Paid time off

Sunday off

Medical insurance

Health Savings Account

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Zusammenfassung

Aaron's is hiring a Customer Accounts Advisor in Inglewood, CA. You will coach customers, drive payments and renewals, and help customers move toward ownership of merchandise by phone or in-store visits.

We offer incentive pay, paid time off, medical/dental/vision, 401(k) matching, and opportunities for advancement. The role requires strong communication, empathy, and multitasking to handle daily revenue and renewal goals.

Qualifikationen

• Must be at least 21 years old for US positions.
• Requires a valid driver’s license and compliance with Driver Qualification Policy, including satisfactory driving record.
• Must be able to be DOT certified, if required in location of position (United States).
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.
• Retail/customer service experience preferred.
• High energy with the ability to perform all functions of the store.
• Proper telephone etiquette.
• Maintain a professional appearance.

Aufgaben

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Kenntnisse

Interpersonal skills

Communication

Empathy

Active listening

Clear explanations

Handling difficult conversations

Multitasking

Organizational skills

Negotiation

Persuasion

Brand protection

Customer impact

Ausbildung

High School diploma or GED

Jobbeschreibung

Aaron's is hiring a Customer Accounts Advisor in Inglewood, CA. You will coach customers, drive payments and renewals, and help customers move toward ownership of merchandise by phone or in-store visits.

We offer incentive pay, paid time off, medical/dental/vision, 401(k) matching, and opportunities for advancement. The role requires strong communication, empathy, and multitasking to handle daily revenue and renewal goals.