Customer Account Advisor - Earn Incentives & Growth

Aarons; Pasadena (TX); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

Aaron’s is hiring a Customer Account Advisor in Pasadena, TX. The role focuses on coaching customers to understand lease benefits, driving payments, and ensuring satisfaction by building strong relationships over the phone and in person.

Responsibilities include account upkeep, renewing leases, and supporting revenue targets. The position requires flexibility with schedules and a strong emphasis on customer service and brand protection.

Qualifications

• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• Uphold the Aaron’s Brand and protect company assets.
• Maintain a professional appearance.

Responsibilities

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
• Sell customers on the benefits of timely lease agreement renewal payments
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
• Assist with merchandise returns and guest deliveries as directed by management
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Assist the Sales Team as needed
• Any reasonable duties requested by management

Skills

Customer service experience

Valid driver’s license

Empathy and communication

Multitasking

Education

High school diploma or equivalent

Tools

Store computer system

Job description

Aaron’s is hiring a Customer Account Advisor in Pasadena, TX. The role focuses on coaching customers to understand lease benefits, driving payments, and ensuring satisfaction by building strong relationships over the phone and in person.

Responsibilities include account upkeep, renewing leases, and supporting revenue targets. The position requires flexibility with schedules and a strong emphasis on customer service and brand protection.