Customer Accounts Advisor — Drive Renewals & Ownership

The Aaron's Company, Inc.; California; On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement opportunities

Paid time off

Sunday off

Medical, dental, vision insurance

Health Savings Account

401(k) plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron's Company, Inc. is seeking a Customer Accounts Advisor in California to drive timely payments and lease renewals by explaining lease benefits and ensuring customers are satisfied with their products.

You will build relationships with customers over the phone and in person to move them toward ownership of their merchandise. The role offers competitive pay ($18.00–$19.00 hourly) and incentive pay based on performance, plus benefits designed to support you and your family.

Qualifications

• Must be at least 21 years old in the United States and at least 18 in Canada.
• Requires a valid driver's license and a satisfactory driving record.
• DOT certification may be required in location of position (United States Only).
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs unassisted and up to 300 lbs with assistance.

Responsibilities

• Assist the Customer Accounts Manager in achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication skills

Empathy

Active listening

Clear communication

Handling difficult conversations

Multitasking

Organizational skills

Negotiation

Persuasion

Brand protection

Customer impact

Education

High School diploma or equivalent

Job description

The Aaron's Company, Inc. is seeking a Customer Accounts Advisor in California to drive timely payments and lease renewals by explaining lease benefits and ensuring customers are satisfied with their products.

You will build relationships with customers over the phone and in person to move them toward ownership of their merchandise. The role offers competitive pay ($18.00–$19.00 hourly) and incentive pay based on performance, plus benefits designed to support you and your family.