Customer Accounts Advisor — Incentive Pay & Growth

Aarons; Stockton (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

Aaron’s is looking for a Customer Account Advisor in Stockton, CA to coach customers on lease renewals and payments, building relationships over the phone and in person to move customers toward ownership. The role includes meeting revenue and renewal targets while handling returns and delivery tasks.

The position emphasizes empathy, strong communication, multitasking, and the ability to explain concepts clearly.

Qualifications

• Two years of retail/customer service experience preferred
• High School diploma or equivalent preferred
• Excellent interpersonal and communication skills
• Uphold the Aaron’s Brand and protect company assets
• Maintain a professional appearance

Responsibilities

• Attainment and upkeep of customers’ accounts including updating customer information in the store system
• Direct contact with customers who have not renewed Lease agreements, in home and by phone
• Sell customers on benefits of timely lease renewals
• Assist in setting and achieving daily, weekly and monthly revenue and renewal goals
• Assist with merchandise returns and guest deliveries as directed by management
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Support the Sales Team as needed
• Any reasonable duties requested by management

Job description

Aaron’s is looking for a Customer Account Advisor in Stockton, CA to coach customers on lease renewals and payments, building relationships over the phone and in person to move customers toward ownership. The role includes meeting revenue and renewal targets while handling returns and delivery tasks.

The position emphasizes empathy, strong communication, multitasking, and the ability to explain concepts clearly.