Customer Accounts Advisor - Drive Renewals & Ownership

Aaron Sales And Leasing; San Antonio (TX); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay via Dayforce Wallet

Career advancement opportunities

Paid time off

Job summary

Aaron's is seeking a Customer Accounts Advisor in San Antonio, TX. This role focuses on coaching customers toward ownership by driving payment collections and lease renewal processes.

You will engage customers both over the phone and in person to promote positive outcomes. The position offers an hourly wage and eligibility for performance-based incentive pay, with benefits including paid time off, health plans, and retirement savings options.

Qualifications

• Strong interpersonal and communication skills.
• Ability to explain information clearly and handle difficult conversations.
• Ability to multitask and stay organized.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.

Skills

Interpersonal skills

Communication skills

Listening attentively

Negotiation skills

Persuasion skills

Education

High School diploma or GED

Job description

Aaron's is seeking a Customer Accounts Advisor in San Antonio, TX. This role focuses on coaching customers toward ownership by driving payment collections and lease renewal processes.

You will engage customers both over the phone and in person to promote positive outcomes. The position offers an hourly wage and eligibility for performance-based incentive pay, with benefits including paid time off, health plans, and retirement savings options.