Customer Accounts Advisor: Drive Renewals & Ownership

The Aaron's Company, Inc.; El Paso (TX); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

On-demand pay

Career advancement

Paid time off

Weekly days off

Health insurance

HSA

401(k) matching

EAP

Employee discount

Job summary

Aaron’s Customer Accounts Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with their product. You will build relationships with customers over the phone and face-to-face to bring them ownership of their merchandise.

The role includes revenue/renewal goals, accurate account keeping, and strong customer service in a fast-paced retail environment.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Empathy

Active listening

Clear communication

Multitasking

Brand protection

Customer-focused

Education

High School diploma, GED or equivalent.

Job description

Aaron’s Customer Accounts Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with their product. You will build relationships with customers over the phone and face-to-face to bring them ownership of their merchandise.

The role includes revenue/renewal goals, accurate account keeping, and strong customer service in a fast-paced retail environment.