Customer Accounts Coach: Renewals & Ownership Advocate

Aaron's; Spartanburg (SC); Presencial; USD 18.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On Demand Pay

Career Advancement

Paid Time Off

Sunday Off

Health Insurance

Health Savings Account

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Descripción de la vacante

Aaron’s Customer Accounts Advisors serve as coaches to our customers. They drive payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with their product.

As a Customer Accounts Advisor, you will build relationships with our customers over the phone and face-to-face to bring them one step closer to ownership of their merchandise.

Formación

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.

Responsabilidades

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Conocimientos

Strong interpersonal and communication

Empathy and listening

Clear explanation and handling tough

Multitasking and organization

Brand protection and asset care

Customer-centric mindset

Descripción del empleo

Aaron’s Customer Accounts Advisors serve as coaches to our customers. They drive payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with their product.

As a Customer Accounts Advisor, you will build relationships with our customers over the phone and face-to-face to bring them one step closer to ownership of their merchandise.