Customer Accounts & Renewal Specialist

Aaron's; Florida; Presencial; USD 21.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On Demand Pay

Career advancement

Paid time off

Sunday off

Health insurance

HSA & FSA

401(k) matching

Employee Assistance Program

Employee Purchase Program

Descripción de la vacante

Aaron’s Customer Accounts Advisors serve as coaches to our customers, driving payment collections and lease renewals by understanding lease benefits and ensuring customers are 100% satisfied with their product. You will build relationships with customers over the phone and in person to move them toward ownership of their merchandise.

The role emphasizes strong communication, empathy, and the ability to handle difficult conversations while maintaining brand integrity and delivering outstanding

Formación

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Responsabilidades

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Conocimientos

Interpersonal skills

Empathy

Clear communication

Multitasking

Brand protection

Customer impact

Educación

High School diploma, GED or equivalent

Descripción del empleo

Aaron’s Customer Accounts Advisors serve as coaches to our customers, driving payment collections and lease renewals by understanding lease benefits and ensuring customers are 100% satisfied with their product. You will build relationships with customers over the phone and in person to move them toward ownership of their merchandise.

The role emphasizes strong communication, empathy, and the ability to handle difficult conversations while maintaining brand integrity and delivering outstanding