Customer Accounts Advisor: Drive Renewals & Ownership

Aaron's Inc; Ardmore (OK); Vor Ort; USD 17.000 - 18.000; Vollzeit

Benefits dieser Stelle

Dayforce pay

Career advancement

Paid time off

Sunday off

Health insurance

HSA/FSAs

401(k) matching

EAP

Employee Purchase Program

Zusammenfassung

Aaron’s is seeking a Customer Accounts Advisor to coach customers toward ownership by guiding payments and renewals over the phone and in person. You will build relationships and ensure satisfaction while supporting revenue and renewal goals.

The role offers on-site work with a comprehensive benefits package and opportunities for career advancement within a recognized leader in the lease-to-own retail industry.

Qualifikationen

• Strong interpersonal and communication skills are required.
• Empathy and active listening help address customer needs.
• Ability to explain information clearly and handle difficult conversations.

Aufgaben

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Kenntnisse

Interpersonal skills

Communication

Empathy

Active listening

Multitasking

Organization

Negotiation

Persuasion

Brand protection

Customer focus

Ausbildung

High School diploma or GED

Jobbeschreibung

Aaron’s is seeking a Customer Accounts Advisor to coach customers toward ownership by guiding payments and renewals over the phone and in person. You will build relationships and ensure satisfaction while supporting revenue and renewal goals.

The role offers on-site work with a comprehensive benefits package and opportunities for career advancement within a recognized leader in the lease-to-own retail industry.