Customer Account & Renewal Specialist (Incentive Pay)

Aarons; Tulsa (OK); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

Aarons in Tulsa, OK is hiring a Customer Accounts Advisor to coach customers on lease agreements and drive payment collections. You will build relationships over the phone and in person to move customers toward ownership, handling account updates and renewal follow-ups.

The role requires strong communication, multitasking, and energetic engagement with customers, plus the ability to lift items and occasionally visit customer sites. Incentive pay is available based on performance.

Qualifications

• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with a dolly if needed.

Responsibilities

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone.
• Sell customers on the benefits of timely lease agreement renewal payments.
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
• Load, secure and protect product in company vehicle.
• Safely operate company vehicle.
• Assist the Sales Team as needed.
• Any reasonable duties requested by management

Skills

Customer service

Communication

Multitasking

Empathy

Education

High school diploma

Job description

Aarons in Tulsa, OK is hiring a Customer Accounts Advisor to coach customers on lease agreements and drive payment collections. You will build relationships over the phone and in person to move customers toward ownership, handling account updates and renewal follow-ups.

The role requires strong communication, multitasking, and energetic engagement with customers, plus the ability to lift items and occasionally visit customer sites. Incentive pay is available based on performance.