Customer Account Pro: Inside Sales & Retention

MCI Careers; Farmers Branch (TX); Sur place; USD 35 000 - 45 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Health Benefits

Career Growth

Casual Dress Code

Résumé du poste

MCI Careers in Farmers Branch, Texas, is seeking Customer Account Representatives. In this full-time role, you will connect with customers to resolve concerns, retain accounts, and upsell products. Ideal candidates should possess strong communication skills, a high school diploma, and the ability to multitask effectively. MCI provides competitive compensation and a range of benefits including health care and paid time off, fostering a rewarding work environment filled with growth opportunities.

Qualifications

• Must be 18 years or older.
• Customer-focused with empathy, patience, and responsiveness.
• Ability to multitask, self-manage, and adapt in a fast-paced environment.

Responsabilités

• Make outbound sales calls and respond to inbound inquiries.
• Listen actively to customer needs and provide tailored product recommendations.
• Accurately document customer interactions and manage account updates.

Connaissances

Excellent written and verbal communication skills

Strong problem-solving skills

Customer-focused with empathy

Typing speed of 20+ WPM

Basic proficiency in Microsoft Office Suite

Strong negotiation and conflict resolution skills

Formation

High school diploma or equivalent

Outils

Microsoft Office Suite

Windows operating systems

Description du poste

MCI Careers in Farmers Branch, Texas, is seeking Customer Account Representatives. In this full-time role, you will connect with customers to resolve concerns, retain accounts, and upsell products. Ideal candidates should possess strong communication skills, a high school diploma, and the ability to multitask effectively. MCI provides competitive compensation and a range of benefits including health care and paid time off, fostering a rewarding work environment filled with growth opportunities.