Customer Accounts & Renewals Specialist

Aaron's; Michigan; On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay

Medical, dental and vision insurance

Paid time off

401(k) Plan with matching

Employee Assistance Program

Job summary

Aaron's is seeking a Customer Accounts Advisor in the United States (Michigan area) to coach customers toward ownership of their merchandise. You will drive payments and renewals, build strong relationships, and maintain accurate records in-store, while ensuring customer satisfaction.

You will work a schedule with varied hours, including evenings, and may receive incentive pay based on performance. The role includes benefits and opportunities for career growth within Aaron's.

Qualifications

• Strong customer service and communication skills.
• Ability to handle difficult conversations with tact.
• Demonstrated empathy and listening abilities.

Responsibilities

• Assist the Customer Accounts Manager in meeting revenue and renewal goals.
• Maintain accurate customer account records in store systems.
• Build relationships to support ownership goals and drive sales.
• Call or visit customers to manage collections and renewals.

Skills

Interpersonal skills

Communication

Empathy

Multitasking

Job description

Aaron's is seeking a Customer Accounts Advisor in the United States (Michigan area) to coach customers toward ownership of their merchandise. You will drive payments and renewals, build strong relationships, and maintain accurate records in-store, while ensuring customer satisfaction.

You will work a schedule with varied hours, including evenings, and may receive incentive pay based on performance. The role includes benefits and opportunities for career growth within Aaron's.