Customer Accounts Advisor | Earn Performance Incentives

Aarons; Odessa (TX); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) with matching

Job summary

Aaron’s in Odessa, Texas is seeking a Customer Account Advisor to coach customers on lease agreements and renewals. You will build relationships over the phone and in person to drive timely payments and ensure satisfaction with Aaron’s products.

Responsibilities include maintaining customer accounts, contacting non-renewals, meeting daily revenue goals, and supporting the Sales Team. A valid driver’s license and customer service experience are preferred.

Qualifications

• Excellent interpersonal and communication skills
• High energy with ability to multitask and perform all store functions
• Two years of retail/customer service experience preferred
• Valid driver's license and ability to meet DOT requirements where applicable

Responsibilities

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
• Sell customers on the benefits of timely lease agreement renewal payments
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
• Assist with merchandise returns and guest deliveries as directed by management
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Assist the Sales Team as needed
• Any reasonable duties requested by management

Skills

Empathy

Communication

Multitasking

Retail experience

Education

High School diploma or equivalent

Job description

Aaron’s in Odessa, Texas is seeking a Customer Account Advisor to coach customers on lease agreements and renewals. You will build relationships over the phone and in person to drive timely payments and ensure satisfaction with Aaron’s products.

Responsibilities include maintaining customer accounts, contacting non-renewals, meeting daily revenue goals, and supporting the Sales Team. A valid driver’s license and customer service experience are preferred.