Cust Eng III/Field Service Technician- Diagnostic Imaging

Canon Medical Systems USA, Inc.; Cedar Rapids (IA); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Cust Eng III/Field Service Technician to join their remote team. This role focuses on installing, maintaining, and troubleshooting diagnostic imaging equipment to ensure optimal customer satisfaction. The ideal candidate will possess a strong background in electronics technology and field service, coupled with excellent customer service skills. You'll be responsible for managing administrative tasks, enhancing product knowledge, and collaborating with clinical support teams. If you're looking to make a significant impact in the healthcare technology sector, this opportunity is perfect for you.

Qualifications

• 2+ years of advanced electronics experience.
• 3+ years of field service experience.

Responsibilities

• Install and maintain diagnostic imaging equipment.
• Manage work orders and documentation.
• Provide technical support for imaging equipment.

Skills

Troubleshooting

Customer Service

Preventive Maintenance

Electronics Technology

Education

2-year degree in Electronics Technology

Job description

Cust Eng III/Field Service Technician- Diagnostic Imaging

Join to apply for the Cust Eng III/Field Service Technician- Diagnostic Imaging role at Canon Medical Systems USA, Inc.

Job Overview

This is a remote, field-based position located in or near Cedar Rapids, IA. The role involves installing, maintaining, and troubleshooting diagnostic imaging equipment, ensuring customer satisfaction, and supporting field service operations.

Key Responsibilities

1. Install and perform preventive maintenance on medical imaging equipment.
2. Manage administrative tasks such as work orders, parts orders, and documentation.
3. Maintain assets according to company policies and procedures.
4. Enhance product knowledge through training.
5. Provide technical support and answer questions related to diagnostic imaging equipment.
6. Develop troubleshooting skills and maintain customer relations.
7. Support FDA and SPD testing procedures.
8. Collaborate with the clinical support team and escalate issues as needed.
9. Develop expertise in multiple product lines and modalities.
10. Maintain accurate documentation and keep current with technical developments.

Minimum Requirements

• 2-year degree in Electronics Technology or equivalent experience.
• 2+ years of advanced electronics experience.
• 3+ years of field service experience.
• Valid driver's license.

Additional Information

• Position may be offered at a lower level depending on qualifications.
• Work involves frequent decision-making and customer interaction.
• Develop service-selling skills and work with external customers remotely.