Cust Eng III/Field Service Technician- Diagnostic Imaging

Canon America Medical Systems; Boston (MA); Remote; USD 72,000 - 117,000; Full time

Job summary

An established industry player seeks a dedicated Field Service Technician to join their team. In this remote role, you will be responsible for installing and maintaining medical imaging equipment while providing exceptional technical support to both internal and external customers. This position offers the opportunity to enhance your troubleshooting and analytical skills while collaborating with a dynamic Clinical Support Team. If you're passionate about technology and customer service, this is the perfect chance to make a significant impact in the field of diagnostic imaging.

Benefits

Competitive Salary

Diverse Workplace

Equal Opportunity Employer

Qualifications

• 2 years of advanced electronics experience required.
• 3 years of field service experience preferred.

Responsibilities

• Install and maintain medical imaging equipment efficiently.
• Provide remote technical support and troubleshoot product issues.
• Prepare administrative paperwork and maintain accurate documentation.

Skills

Customer Service

Troubleshooting

Technical Support

Analytical Skills

Communication Skills

Education

2 Year / Associate's Degree in Electronics Technology

Equivalent Work Experience

Tools

Medical Imaging Equipment

Remote Tools

Job description

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Cust Eng III/Field Service Technician- Diagnostic Imaging

Cust Eng III/Field Service Technician- Diagnostic Imaging - req1376

OVERVIEW

Install, maintain, and service equipment within multiple product lines. Provide a high level of support for customers and field service operations by exhibiting a high degree of professionalism. May be required to rotate through the Remote Service Center and provide modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize CE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer and reasonable accommodations will be considered.

RESPONSIBILITIES

Please note that while the posted position is a level III, the actual position will depend upon the qualifications of the candidate. An offer may be made for the same role at a lower level if the candidate’s qualifications are less than the posted criteria. Please apply to be considered.

This is a remote, field-based position.

The selected candidate will be required to live in or near the listed City/State (Boston, Massachusetts).

• Install medical imaging equipment effectively and efficiently.
• Perform PM inspections per equipment specifications and standards.
• Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets, and other administrative paperwork.
• Maintain all assigned assets per company P&P.
• Improve personal productivity by enhancing product knowledge through formal and on-the-job training.
• Service and periodic maintenance of diagnostic imaging equipment on multiple products in one modality.
• Answer technical and applications questions.
• Capable of installing multiple products in one modality.
• Maintain accurate and complete documentation.
• Perform and document FDA and SPD testing on assigned products.
• Keep current with the latest technical developments in multiple product lines.
• Support field service operations with technical knowledge on multiple product lines.
• Install and maintain equipment in multiple product lines.
• Demonstrate expertise in multiple products in one modality.
• Develop a higher level of troubleshooting and analytical skills.
• Personal contacts involve frequent contact with management presenting information or recommendations. Outside requests for non-routine information requiring tact/judgment are handled.
• Plans own workload.
• Occasionally supervised; activities are governed by general organizational rules and procedures; much autonomy within established time frames.
• Work on diversified tasks that involve a range of complex but standardized procedures. Semi-routine duties may involve solving frequent problems within standards or procedures.
• Position duties involve making frequent decisions and frequent recommendations.
• Develop service-selling skills.
• Works directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone.
• Collaborates with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.
• Escalates technical issues and inquiries, as needed.
• Provides remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience.
• Monitors and analyzes service alerts from customer scanners and resolves or escalates as appropriate.
• Contributes to and generates knowledge articles per P&P.

QUALIFICATIONS

• Proven ability in developing and maintaining effective internal and external working relationships.
• Must maintain active motor vehicle/driver’s license from the state where the employee resides.
• 2 Year / Associate's Degree in Electronics technology or equivalent work experience in lieu of a degree.
• 2 years Advanced electronics experience.
• 3 years Field service experience.
• Min. $72,100 base to Max $116,100 base (annual equivalency) DOE.

About us!

Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family.