Cust Eng III (CA)/Field Service Technician- Diagnostic Imaging (San Diego)

Canon Medical Systems USA, Inc.; Los Angeles (CA); Remote; USD 72,000 - 117,000; Full time

Job summary

An established industry player in medical equipment manufacturing is seeking a dedicated Field Service Technician to join their team. This remote role focuses on installing and maintaining diagnostic imaging equipment while ensuring exceptional customer satisfaction. Ideal candidates will possess strong technical expertise and effective communication skills, enabling them to work independently and collaborate with teams for troubleshooting and issue resolution. If you are looking to enhance your career in a dynamic environment and make a significant impact in healthcare technology, this opportunity is perfect for you.

Qualifications

• 2 years of advanced electronics and field service experience.
• Valid driver's license required.

Responsibilities

• Installing and maintaining diagnostic imaging equipment.
• Providing technical support and troubleshooting for multiple products.

Skills

Technical Expertise

Effective Communication

Customer Relationship Management

Troubleshooting

Education

Associate's Degree in Electronics Technology

Job description

Cust Eng III (CA)/Field Service Technician- Diagnostic Imaging (San Diego)

Join to apply for the Cust Eng III (CA)/Field Service Technician- Diagnostic Imaging (San Diego) role at Canon Medical Systems USA, Inc.

This is a remote, field-based position requiring the candidate to live in or near San Diego, CA. The position involves installing, maintaining, and servicing diagnostic imaging equipment, providing remote technical support, and ensuring customer satisfaction. The role requires technical expertise, effective communication, and the ability to work independently within established procedures.

Responsibilities include:

• Installing medical imaging equipment effectively and efficiently.
• Performing preventive maintenance inspections according to equipment specifications.
• Preparing work orders, parts orders, and administrative paperwork.
• Maintaining assets per company policies and procedures.
• Enhancing product knowledge through training.
• Providing technical support and troubleshooting for multiple products and modalities.
• Developing customer relationships and maintaining accurate documentation.
• Supporting compliance with FDA and SPD testing requirements.
• Staying current with technical developments across product lines.
• Collaborating with the Clinical Support Team for remote troubleshooting and issue resolution.

Qualifications:

• 2 years of advanced electronics experience and field service experience.
• Proven ability to develop effective internal and external relationships.
• Valid driver's license from the state of residence.
• Associate's Degree in Electronics Technology or equivalent work experience.
• Location: Must reside in LA or Orange County area.

Additional Information:

• Position level may vary based on qualifications.
• Salary range: $72,100 to $116,100 annually, DOE.
• Employment type: Full-time, Mid-Senior level.
• Industry: Medical Equipment Manufacturing.