Cust Eng III/Field Service Technician- Diagnostic Imaging (Columbus or Medina,OH)

Canon America Medical Systems; Columbus (OH); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player in diagnostic imaging is seeking a Cust Eng III/Field Service Technician to join their team. This remote, field-based role requires a proactive individual who can install and maintain medical imaging equipment while providing exceptional technical support to customers. The ideal candidate will have a strong background in electronics and field service, with the ability to troubleshoot and resolve issues efficiently. Join a diverse workplace that values your contributions and offers competitive salaries and benefits.

Qualifications

• 2+ years of advanced electronics experience required.
• 3+ years of field service experience preferred.

Responsibilities

• Install and maintain medical imaging equipment efficiently.
• Provide remote support and troubleshoot product issues.
• Perform preventive maintenance and document service activities.

Skills

Customer Service

Technical Support

Troubleshooting

Analytical Skills

Education

Associate's Degree in Electronics Technology

Tools

Diagnostic Imaging Equipment

Job description

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Cust Eng III/Field Service Technician- Diagnostic Imaging (Columbus or Medina, OH)

Cust Eng III/Field Service Technician- Diagnostic Imaging (Columbus or Medina, OH) - req1412

OVERVIEW

Install, maintain, and service equipment within multiple product lines. Provide high-level support for customers and field service operations by exhibiting professionalism. May rotate through the Remote Service Center, providing modality-specific technical support to external and internal customers (Applications). Use product expertise to diagnose and resolve customer issues on first contact to minimize system downtime and avoid dispatches. Credentialing requirements, including Covid vaccinations, are a condition of employment. CMSU is an Equal Opportunity Employer and considers reasonable accommodations.

RESPONSIBILITIES

Please note that while the position is posted as level III, the actual role will depend on the candidate's qualifications. An offer may be made for a lower level if qualifications are less than the posted criteria. Apply to be considered.

This is a remote, field-based position. The selected candidate must live in or near Columbus, OH or Medina, OH.

• Install medical imaging equipment effectively and efficiently.
• Perform preventive maintenance inspections per equipment specifications.
• Prepare work orders, parts orders, returns, mileage logs, expense forms, and other administrative paperwork.
• Maintain all assigned assets per company policies and procedures.
• Enhance personal productivity through formal and on-the-job training.
• Service and perform periodic maintenance on diagnostic imaging equipment across multiple products in one modality.
• Answer technical and applications questions.
• Install multiple products within one modality.
• Maintain accurate documentation.
• Perform and document FDA and SPD testing on assigned products.
• Stay current with technical developments across product lines.
• Support field operations with technical knowledge.
• Develop troubleshooting and analytical skills.
• Interact frequently with management, presenting information or recommendations tactfully.
• Plan own workload with some supervision, working autonomously within established procedures.
• Handle diverse tasks involving complex but standardized procedures, solving problems within standards.
• Make frequent decisions and recommendations.
• Develop service-selling skills.
• Work directly with external customers remotely to troubleshoot and resolve product issues via phone.
• Collaborate with the Clinical Support Team to analyze and resolve customer issues using remote tools.
• Escalate technical issues as needed.
• Provide remote support and recommendations on imaging products to internal customers.
• Monitor service alerts and resolve or escalate as appropriate.
• Contribute to knowledge articles per policies and procedures.

QUALIFICATIONS

• Proven ability to develop and maintain effective internal and external relationships.
• Valid driver's license from the employee's state of residence.
• Associate's Degree in Electronics Technology or equivalent work experience.
• At least 2 years of advanced electronics experience.
• At least 3 years of field service experience.

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About us!

Canon Medical Systems USA, Inc., a leader in diagnostic imaging, seeks qualified candidates. We offer competitive salaries and benefits, support a diverse workplace, and are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or disability. Join our Canon family!