Cust Eng III/Field Service Technician- Diagnostic Imaging (Cleveland, OH)

Canon Medical Systems USA, Inc.; Cleveland (OH); Remote; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Cust Eng III/Field Service Technician to join their dynamic team. This remote position focuses on the installation and maintenance of medical imaging equipment, ensuring optimal performance and customer satisfaction. The ideal candidate will possess strong troubleshooting skills and a solid background in advanced electronics. This role involves significant interaction with clients and internal teams, fostering collaborative relationships and enhancing service delivery. If you are passionate about technology and eager to contribute to healthcare advancements, this opportunity is perfect for you.

Qualifications

• Must have an active driver's license and 2 years of advanced electronics experience.
• Field service experience of at least 3 years is required.

Responsibilities

• Install and maintain medical imaging equipment efficiently.
• Manage administrative tasks including work orders and expense forms.
• Engage in remote troubleshooting and support.

Skills

Advanced Electronics Experience

Field Service Experience

Troubleshooting Skills

Customer Relations

Technical Support

Education

2-Year Associate's Degree in Electronics Technology

Job description

Cust Eng III/Field Service Technician- Diagnostic Imaging (Cleveland, OH)

Join to apply for the Cust Eng III/Field Service Technician- Diagnostic Imaging (Cleveland, OH) role at Canon Medical Systems USA, Inc.

This is a remote, field-based position requiring the selected candidate to live in or near Cleveland, OH.

Responsibilities

1. Install and maintain medical imaging equipment effectively and efficiently.
2. Perform preventive maintenance inspections per equipment specifications and standards.
3. Manage administrative tasks including work orders, parts orders, mileage logs, expense forms, and timesheets.
4. Maintain all assigned assets according to company policies and procedures.
5. Enhance personal productivity through ongoing product knowledge training.
6. Service and perform periodic maintenance on diagnostic imaging equipment across multiple products in one modality.
7. Respond to technical and application inquiries.
8. Install multiple products within a single modality.
9. Maintain excellent customer relations and accurate documentation.
10. Perform FDA and SPD testing on assigned products and keep current with technical developments.
11. Support field operations with technical expertise across multiple product lines.
12. Develop troubleshooting and analytical skills to resolve issues efficiently.
13. Engage in remote troubleshooting and support, collaborating with the Clinical Support Team to resolve customer issues.
14. Escalate technical issues as needed and contribute to knowledge base articles.

Qualifications

• Active motor vehicle/driver’s license from the state of residence.
• 2-year associate's degree in Electronics Technology or equivalent work experience.
• At least 2 years of advanced electronics experience.
• Minimum of 3 years of field service experience.

Additional Information

• Position level may be adjusted based on candidate qualifications.
• Position involves frequent decision-making, customer interaction, and collaboration with internal teams.
• Develop service-selling skills and maintain effective external and internal relationships.