CST - Remote Experienced Collections Agent

Account Control Technology; Houston (TX); Remote; USD 23,000 - 28,000; Full time

Benefits offered by this job

Work from home

Paid training

Team environment

Growth opportunities

Bonus potential

Benefits package

Job summary

Account Control Technology in Houston, TX is seeking a Remote Experienced Collections Agent to negotiate and process payments on past due accounts by phone, with biweekly onsite training if you are in the Houston market.

We offer a path to growth, paid training, a team‑oriented environment, and a generous bonus program. Compensation ranges from $17 to $20 per hour, with full benefits including medical, dental, vision, 401k matching, PTO and holidays.

Qualifications

• Must have prior Collections or Debt Settlement work history.
• Assess consumer financial condition by conducting thorough inquiries.
• Determine reason for delinquency and find creative solutions.
• Track and maintain all customer accounts through the collection process.
• Adhere to State and Federal regulations pertaining to collection activities.
• Meet corporate call quality and structure standards.

Responsibilities

• Negotiate and process payments under guidelines for past due accounts.
• Conduct inquiries to assess the consumer’s financial condition.
• Identify delinquency causes and propose solutions.
• Track accounts and ensure prompt payment recovery.
• Maintain accounts with updates per corporate policies.
• Comply with corporate policies and procedures.
• Meet call quality standards.

Skills

Outgoing personality

Negotiation

Communication

Detail oriented

Flexible schedule

Education

High school diploma

Some college preferred

Job description

Account Control Technology

CST - Remote Experienced Collections Agent

US-TX-Houston

• Job ID: 2026-3197
• # of Openings: 10
• Category: Collections
• Location: Houston, Texas

Overview

Work Location: Remote (If you are in the Houston market, biweekly Thursdays may be onsite for training)

Compensation: $17-$20/hr (Based on Collections and/or Debt Settlement work history)

Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

This position is responsible for negotiating and processing payments under established department guidelines on the collection of past due accounts and delinquent balances through direct contact with customers via the telephone.

• MUST have prior Collections or Debt Settlement work history to be considered
• Accurately assess the consumer’s financial condition by conducting thorough inquiries.
• Determine the reason for delinquency and find creative solutions to resolve the situation.
• Tracks and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances.
• Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitoring collection activities, and updating accounts in compliance with established corporate policies and procedures.
• Adhere to the State and Federal regulations pertaining to collection activities.
• Meet corporate standards for call quality assurance and structure.

Qualifications

• Outgoing, assertive, competitive, persuasive
• Enjoys dealing with the public
• Possesses or is capable of acquiring superb negotiation skills
• Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone.
• Is able to work a flexible schedule which may include weekends.
• Must have a high school diploma, some college preferred.

For Remote Positions: The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi‑Fi, Wi‑Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

Equal employment opportunity, including veterans and individuals with disabilities.