CST - Remote Experienced Collections Agent

TSI - Transworld Systems Inc.; Houston (TX); Remote; USD 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

Work from home

Paid training

Team-oriented work environment

Growth opportunity

Generous bonus opportunity

Comprehensive benefits: medical, d ent

Zusammenfassung

TSI - Transworld Systems Inc. is seeking a Remote Call Center Representative to handle payments and negotiate settlements with customers by phone. This role offers work-from-home flexibility with potential onsite training in the Houston area and a comprehensive benefits package.

Compensation ranges from $17 to $20 per hour, based on collections or debt settlement work history. The ideal candidate is self-motivated, growth-oriented, and capable of delivering high-quality customer service while

Qualifikationen

• Must have prior Collections or Debt Settlement work history.
• Strong negotiation skills and ability to document information clearly.
• Ability to work flexible schedule, including weekends.
• Excellent phone etiquette and call handling.

Aufgaben

• Negotiate and process payments with customers by phone.
• Assess financial condition and determine reasons for delinquency.
• Track and maintain accounts through the collection process.
• Ensure compliance with corporate policies and regulations.
• Meet call quality standards.

Kenntnisse

Negotiation

Communication

Customer service

Time management

Ausbildung

High school diploma

Jobbeschreibung

Work Location: Remote (If you are in the Houston market, biweekly Thursdays may be onsite for training)

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Compensation: $17-$20/hr (Based on Collections and/or Debt Settlement work history)

Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

This position is responsible for negotiating and processing payments under established department guidelines on the collection of past due accounts and delinquent balances through direct contact with customers via the telephone.

• MUST have prior Collections or Debt Settlement work history to be considered
• Accurately assess the consumer’s financial condition by conducting thorough inquiries.
• Determine the reason for delinquency and find creative solutions to resolve the situation.
• Tracks and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances.
• Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitoring collection activities, and updating accounts in compliance with established corporate policies and procedures.
• Adhere to the State and Federal regulations pertaining to collection activities.
• Meet corporate standards for call quality assurance and structure.

Qualifications

• Outgoing, assertive, competitive, persuasive
• Enjoys dealing with the public
• Possesses or is capable of acquiring superb negotiation skills
• Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone.
• Is able to work a flexible schedule which may include weekends.
• Must have a high school diploma, some college preferred.

For Remote Positions

The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.