Collections Representative - Remote

Transworld Systems Inc.; Houston (TX); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Work from home

Paid training

Team-oriented environment

Growth opportunity

Generous bonus

Benefits package: medical, dental, and

401k with employer matching

Paid time off

Paid holidays

Job summary

Transworld Systems Inc. is seeking a Remote Collections Representative to join our work-from-home team. You will handle outbound and inbound calls, pursuing past-due accounts and securing payments while delivering professional customer service.

The role requires a High School diploma, 2 years call center experience, fluency in English and Spanish, and the ability to problem-solve. We offer paid training, a generous bonus potential, and a comprehensive benefits package.

Qualifications

• High School diploma or equivalent.
• 2 years previous call center experience.
• Fluency in both English and Spanish is required.
• FDCPA knowledge preferred.
• Professional phone etiquette and solid negotiating skills.
• Positive attitude and strong customer service aptitude.

Responsibilities

• Outbound calling to collect past due accounts and secure payments.
• Handle inbound calls regarding past due accounts and negotiate payment arrangements.

Skills

English fluency

Spanish fluency

Negotiation skills

Customer service

Phone etiquette

Education

High School diploma or equivalent

Tools

Harver platform

Job description

Overview

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Work Location: This is a remote/work from home position.

Compensation: $16.00-$18.00 per hour

Build Your Future! Come join our thriving team as a RemoteCollections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Responsibilities

At our contact centers, Collection Representatives are responsible for outbound calling as well as accepting incoming calls regarding past due accounts and securing payments on accounts that are past due.

Qualifications

• High School diploma or equivalent
• 2 years previous call center experience
• Fluency in both English and Spanish is required
• FDCPA knowledge preferred
• Professional phone etiquette and solid negotiating skills
• Positive attitude and strong customer service aptitude
• Ability to problem solve and multitask
• Willingness to maintain confidentiality
• Ability to exchange accurate information effectively over the phone

For Remote Positions: The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.