CSR Warehouse Associate II - Forklift & Customer Service

Mohawk Industries; Destin (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Sign-on bonus $750

Company 401k match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile, part of Mohawk Industries, is seeking a CSR Warehouse Associate II to support customers in our Florida operations. You will process orders, assist walk-ins, provide product information, and handle pricing and status inquiries while maintaining accurate records and reports.

The role requires a forklift-certified candidate with warehouse experience, strong communication, and proficiency in Word/Excel.

Qualifications

• High School Diploma or GED required.
• 1+ years customer service experience.
• Certified Forklift Operator.
• Prior tile industry knowledge preferred.
• 3+ years of previous warehouse experience preferred.

Responsibilities

• Pull/assemble customer orders, check outbound orders for accuracy, stock inventory, restock and label vendor products.
• Receive inbound shipments, process returns, and notify on damaged freight.
• Operate forklift and manage warehouse tasks including cycle counts.
• Provide account management support: order entry, inquiries, pricing, and status.
• Handle high-volume calls via ACD and generate reports as needed.
• Coordinate with internal teams to address order issues from entry to delivery.

Skills

Customer service

Forklift operation

MS Word

MS Excel

Order entry

Communication

Education

High School Diploma or GED

Tools

Forklift equipment

ACD

Job description

Dal-Tile, part of Mohawk Industries, is seeking a CSR Warehouse Associate II to support customers in our Florida operations. You will process orders, assist walk-ins, provide product information, and handle pricing and status inquiries while maintaining accurate records and reports.

The role requires a forklift-certified candidate with warehouse experience, strong communication, and proficiency in Word/Excel.