Forklift-Certified Warehouse & Customer Service Associate II

Dal-Tile Corp.; Pooler (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Dal-Tile Corp. is seeking a CSR Warehouse Associate II to support walk-in customers and answer inquiries while processing sales transactions and providing samples. The role emphasizes coordinating between the company and customers with strong service orientation.

The position involves handling warehouse duties, including receiving, stocking, cycle counts, and operating a forklift, with opportunities to advance within customer service and logistics teams.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience.
• Certified Forklift Operator.
• Tile industry knowledge preferred.
• 3+ years warehouse experience preferred.

Responsibilities

• Pull/assemble customer orders and check outbound orders for accuracy.
• Conduct inventory stock checks, restocking and labeling vendor products.
• Operate forklift equipment as needed.
• Provide customer account management including order entry and status inquiries.
• Handle high volume inbound calls using a call distribution system.
• Process faxes, key in orders, and prepare reports.
• Coordinate with internal teams to address inquiries from order entry to delivery.
• Participate in special projects and perform additional duties as required.

Skills

Customer service

Communication

Problem solving

Organizational skills

Attention to detail

Education

High School Diploma or GED

Tools

Forklift

Word

Excel

Job description

Dal-Tile Corp. is seeking a CSR Warehouse Associate II to support walk-in customers and answer inquiries while processing sales transactions and providing samples. The role emphasizes coordinating between the company and customers with strong service orientation.

The position involves handling warehouse duties, including receiving, stocking, cycle counts, and operating a forklift, with opportunities to advance within customer service and logistics teams.