Customer Service Team Lead - NA Operations

amcor; Oshkosh (WI); On-site; USD 52,000 - 72,000; Full time

Job summary

Amcor is seeking a Customer Service Supervisor I to lead a team of Specialists handling customer relationships in North America. You will guide actions to meet client needs and drive results while ensuring performance against metrics.

The role emphasizes coaching, workforce planning, and continuous improvement in a manufacturing setting, with travel as needed to support customers and teams.

Qualifications

• Bachelor's degree preferred.
• 3-5 years of leadership experience, preferably in manufacturing.
• Regular attendance and strong communication skills.
• Ability to sit, move, and work at a computer for extended periods.
• Willingness to travel domestically up to 5%.

Responsibilities

• Align team resources and workloads to maximize customer and employee experience while ensuring adherence to department metrics.
• Oversee order management and customer communications, partnering with sales on customer facing materials.
• Coach team to implement corrective actions and address root causes of issues.
• Recruitment, development, and retention of top talent with robust performance reviews and succession planning.
• Visit customer facilities to strengthen relationships and support service improvements.

Skills

Leadership

Customer service

Team management

Communication

Problem solving

Education

Bachelor's Degree Preferred

Job description

Amcor is seeking a Customer Service Supervisor I to lead a team of Specialists handling customer relationships in North America. You will guide actions to meet client needs and drive results while ensuring performance against metrics.

The role emphasizes coaching, workforce planning, and continuous improvement in a manufacturing setting, with travel as needed to support customers and teams.