CSR: Auto Collision Admin & Customer Experience Pro

Gerber Collision & Glass; Honolulu (HI); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

PTO

Paid Parental Leave

Paid Holidays

Insurance Day 1

401(k)

Disability & Life

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass is seeking a Customer Service Representative to deliver exceptional customer experiences and support a busy repair facility team in Honolulu, Hawaii. You will coordinate appointments, liaise with insurance partners, and ensure accurate documentation throughout the repair process.

The role emphasizes fast-paced multitasking, meticulous attention to detail, and strong communication skills, with benefits and a robust compensation package.

Qualifications

• High School Diploma or GED required; 1 year of similar admin experience preferred.

Responsibilities

• Provide exceptional customer experience and manage relationships with customers and insurance companies.
• Schedule vehicle repair appointments using CCC One and standard scripts.
• Obtain repair authorization documentation and prepare repair order work packet.
• Record all communications with customers/insurance partners in CCC One notes.

Skills

Customer service

Administrative support

Multitasking

Attention to detail

Oral & written communication

Education

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

Gerber Collision & Glass is seeking a Customer Service Representative to deliver exceptional customer experiences and support a busy repair facility team in Honolulu, Hawaii. You will coordinate appointments, liaise with insurance partners, and ensure accurate documentation throughout the repair process.

The role emphasizes fast-paced multitasking, meticulous attention to detail, and strong communication skills, with benefits and a robust compensation package.