Customer Experience Specialist — Auto Collision

Boyd Group; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Parental Leave

Medical Insurance

401(k) Retirement Plan

Life Insurance

Continuing Education

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass is seeking a Customer Service Representative to deliver an exceptional experience for customers and insurers while supporting the Repair Facility Team. You will manage administrative tasks, schedule repairs and maintain thorough documentation across the repair lifecycle.

The role requires strong multitasking, attention to detail, and solid communication skills, with preference for experience in auto body or related settings and a valid driver’s license.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year in a similar admin role.
• Preferred: 1 year in auto body or similar environment with customer service experience.

Responsibilities

• Execute WOW plan consistently.
• Schedule vehicle repair appointments using CCC One and scripts.
• Retrieve insurance assignments and obtain repair authorization docs.
• Prepare repair orders with QC checklist, parts list and windshield tag.
• Record all communications with customers or insurers in CCC One.
• Confirm rental information and update CCC One accordingly.
• Manage ARMS to track vehicles in CCC One.

Skills

Multitasking

Attention to detail

Customer service

Sales drive

Education

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

Gerber Collision & Glass is seeking a Customer Service Representative to deliver an exceptional experience for customers and insurers while supporting the Repair Facility Team. You will manage administrative tasks, schedule repairs and maintain thorough documentation across the repair lifecycle.

The role requires strong multitasking, attention to detail, and solid communication skills, with preference for experience in auto body or related settings and a valid driver’s license.