CS Flight Service Desk

AppleOne Employment Services; Memphis (TN); On-site; USD 28,000 - 30,000; Full time

Job summary

AppleOne Employment Services in Memphis, TN seeks a detail-oriented CS Flight Service Desk professional for a contract opportunity. You will coordinate hotel accommodations, ground transportation, and related services for pilots and crews worldwide, ensuring timely confirmations and accurate documentation.

The role involves handling last-minute changes, communicating with hotels, providers, and internal teams, and maintaining accurate booking records.

Qualifications

• 1–2 years of customer service, client support, logistics coordination or travel coordination experience.
• Strong verbal and written communication skills.
• Excellent attention to detail and ability to document customer and client information.
• Ability to work independently and manage time effectively.

Responsibilities

• Coordinate hotel accommodations, ground transportation, catering, and related service arrangements for pilots and flight crews worldwide.
• Respond to last-minute changes caused by maintenance issues, crew emergencies, schedule changes, and other disruptions.
• Communicate with pilots, hotels, transportation providers, catering contacts, and internal teams to confirm service details.
• Email hotels to request room blocks, track confirmations, and follow up by phone when needed.
• Maintain the service queue and ensure arrangements are confirmed before crew arrivals.
• Update internal systems with booking details, service changes, and confirmations.

Skills

Customer service

Logistics coordination

Travel coordination

Time management

Job description

Job Summary

We are seeking a detail-oriented CS Flight Service Desk professional for a contract opportunity in Memphis, TN. This role supports worldwide travel and service arrangements for pilots and flight crews, helping ensure crews have the accommodations, transportation, and support they need to keep flight operations moving smoothly.

This is a strong opportunity for a customer support professional who enjoys fast-paced coordination, problem-solving, and communicating with multiple partners. The role offers exposure to the travel, transportation, and aviation operations environment, with a team-focused setting where accuracy, responsiveness, and service quality are highly valued.

Key Responsibilities

- Coordinate hotel accommodations, ground transportation, catering, and related service arrangements for pilots and flight crews worldwide.
- Respond to last-minute changes caused by maintenance issues, crew emergencies, schedule changes, and other operational disruptions.
- Communicate with pilots, hotels, transportation providers, catering contacts, and internal teams to confirm service details.
- Email hotels to request room blocks, track confirmations, and follow up by phone when needed.
- Maintain the service queue and ensure arrangements are confirmed before crew arrivals.
- Update internal systems with booking details, service changes, and confirmations so crews have accurate and current information.

Compensation and Benefits

- Pay rate: $20 to $22 per hour.
- Job type: Contract/Temporary.
- Location: Memphis, TN.

Required Qualifications and Skills

- Support flight crew travel and service arrangements in a time-sensitive service desk environment.
- Coordinate hotels, transportation, catering, and related logistics for crew members.
- Track confirmations, manage follow-ups, and keep service requests moving through the queue.
- Accurately update internal systems with booking and service arrangement details.

- 1 to 2 years of customer service, client support, logistics coordination, travel coordination, or related experience.
- Strong verbal and written communication skills.
- Excellent attention to detail and ability to accurately document customer and client information.
- Strong customer service and interpersonal skills.
- Ability to work independently and manage time effectively.
- Comfortable handling urgent requests, changing priorities, and operational disruptions.
- Ability to communicate professionally with pilots, vendors, and internal teams.

Preferred Qualifications

- Experience in travel coordination, aviation support, transportation, hospitality, dispatch, or logistics environments.
- Experience contacting hotels, transportation providers, or vendors to confirm service arrangements.
- Familiarity with service queues, internal booking systems, or customer support platforms.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.