Absence Support Coordinator

AppleOne Employment Services; Atlanta (GA); On-site; USD 50,000 - 70,000; Part time

Job summary

AppleOne Employment Services is seeking an Absence Support Coordinator Contractor to report to the Lead Program Manager of IFS Performance Strategy and Analytics. You will support the IFS Operations by delivering reporting and insights to field leaders and flight attendants for KPI achievement.

The role requires technical reporting skills, comfort with data-driven decisions, and collaboration across departments to optimize processes and tools.

Qualifications

• Bachelor’s Degree or 5+ years of relevant experience.
• 3+ years work experience in a Data Analytics, Business, Program Management or other quantitative or process/engineering-related field.
• Advanced-level knowledge of Microsoft Excel, Word and PowerPoint.
• Basic SAS/SQL programming skills.
• Excellent analytical and problem-solving skills.
• Ability to handle confidential information with professionalism, discretion and diplomacy.
• Strong interpersonal and communication skills.
• Be a quick learner capable of meeting aggressive timeliness with accurate work products.
• Comfortable working in a fast-paced environment, managing multiple priorities.
• COVID-19 vaccine as required by applicable law for U.S.-based roles.
• Practice safety-conscious behaviors in all operational processes and procedures.
• Must be performing satisfactorily in current position.
• Safety and security as priority.

Responsibilities

• Absence Support Coordinator Contractor reporting to the Lead Program Manager of IFS Performance Strategy and Analytics.
• Support the IFS Operations organization by providing reporting and insights to help field leaders meet IFS goals.
• Demonstrate ability to use data to drive difficult decisions impacting operations and flight attendants’ work-life.
• Guide leaders in using data to drive decisions across the organization.
• Create, automate and distribute new reports and enhance existing reporting structures.
• Track hours worked to establish accrual of paid sick leave for flight attendants.
• Support Base Operations by influencing ongoing optimization and development of next generation decision support and analytics tools.
• Identify opportunities for increased efficiency leveraging emerging technologies.
• Perform actionable analysis around Reliability and Performance Development and related policies.
• Collaborate cross-functionally with stakeholders in IFS and other departments to deliver process improvements.
• Apply critical thinking to help achieve annual Flight Plan goals.

Skills

Excel advanced

PowerPoint

Word

Analytical thinking

Communication skills

Confidential information handling

SQL

SAS

Quick learner

Multi-priority management

Education

Bachelor’s Degree

Master’s degree in business/quantitative field

Tools

SAS

SQL

PowerBI

Tableau

R

Job description

Qualifications

• Bachelor’s Degree or 5 plus years of relevant experience
• 3+ years work experience in a Data Analytics, Business, Program Management or other quantitative or process/engineering-related field
• Highly proficient PC skills including advanced-level knowledge of Microsoft Excel, Word and Power point
• Basic SAS/SQL programming skills
• Excellent analytical and problem-solving skills
• Ability to handle confidential information with professionalism, discretion and diplomacy
• Strong interpersonal and communication skills
• Be a quick learner capable of meeting aggressive timeliness with accurate work products
• Comfortable working in a fast-paced environment, managing multiple priorities
• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Air Lines, Inc.
• Practice safety-conscious behaviors in all operational processes and procedures
• Must be performing satisfactorily in current position
• Consistently makes safety and security, of self and others, the priority

What will give you a competitive edge (preferred qualifications)

• Master’s degree in business or quantitative discipline
• Extensive SAS/SQL knowledge and experience with PowerBI, Tableau and R
• General knowledge of In-Flight Service performance metrics, programs, work rules and/or DBM

Responsibilities

Absence Support Coordinator Contractor, reporting to the Lead Program Manager of IFS Performance Strategy and Analytics. This role will support the IFS Operations organization by providing reporting and insights to help field leaders and flight attendants meet and exceed IFS goals in critical operational and performance KPIs.

The ideal candidate can demonstrate technical proficiencies, adapt to new environments and challenges, and work both autonomously and collaboratively across the organization. The contractor position should be comfortable guiding leaders in using data to drive difficult decisions impacting on the operations and flight attendants’ work-life.

Key Responsibilities

• Create, automate and distribute new reports and enhance existing reporting structures
• Track hours worked to establish accrual of paid sick leave for flight attendants
• Demonstrate self-starter initiative to work with and support Base Operations by influencing ongoing optimization and development of next generation decision support, analytic and process tools
• Find and implement opportunities for increased efficiency, leveraging emerging technologies, in disseminating information
• Perform actionable analysis on an ad hoc basis around Reliability and Performance Development, usage of Flight Attendant Commuter Assist Policy, and internal investigations
• Work cross-functionally with key stakeholders in IFS and other departments to deliver process improvements
• Exercise critical thinking and strong analytical skills to achieve the annual Flight Plan goals

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.