Administrative Assistant / CSR

AppleOne Employment Services; Denton (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Career training and development

Job summary

AppleOne Employment Services in Denton, TX is seeking an Administrative Assistant / CSR for a contract/temporary position. The role focuses on handling high-volume customer communications by phone, email, and in person, while supporting daily office operations and payments processing in a professional environment.

The successful candidate will assist customers, direct inquiries to the right department, and maintain accuracy in service requests and mail handling.

Qualifications

• 2+ years of customer service experience in a corporate environment.
• Strong communication skills, including active listening and clear verbal and written communication.
• Ability to multitask, manage time effectively, and prioritize competing responsibilities.
• Attention to detail when processing payments and documentation.

Responsibilities

• Manage heavy phone traffic and provide professional customer support by phone, email, and in person.
• Assist customers with service requests, questions, payment processing, and general inquiries.
• Direct internal and external customers to the appropriate department, resource, or team member.
• Process drop box payments, post payments accurately, and handle incoming and outgoing mail.
• Identify customer needs, resolve issues when possible, and apologize concerns tactfully when needed.
• Perform routine administrative and clerical duties to support daily office operations.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Independent work

Team player

Problem-solving

Tech-savvy

Tools

Office software

Payment processing systems

Job description

Job Summary

We are seeking an Administrative Assistant / CSR for a contract/temporary opportunity in Denton, TX. This role is ideal for a customer-focused administrative professional who enjoys helping people, managing high-volume communication, and supporting day-to-day office operations in a professional environment. The Administrative Assistant / CSR will assist customers by phone, electronically, and in person while helping ensure service requests, payments, mail, and general office tasks are handled accurately and efficiently. This is a great opportunity to join a supportive team environment with competitive pay, hands‑on training, and the chance to build valuable administrative and customer service experience.

Key Responsibilities

• Manage heavy phone traffic and provide professional customer support by phone, email, and in person.
• Assist customers with service requests, questions, payment processing, and general inquiries.
• Direct internal and external customers to the appropriate department, resource, or team member.
• Process drop box payments, post payments accurately, and handle incoming and outgoing mail.
• Identify customer needs, resolve issues when possible, and apologize concerns tactfully when needed.
• Perform routine administrative and clerical duties to support daily office operations.

Compensation and Benefits

• Pay range: $20 to $22 per hour.
• Contract/temporary opportunity.
• Career training and development.
• Opportunity to work with a great team.

Required Qualifications and Skills

• Manage high-volume customer calls and service requests.
• Provide administrative support for office operations, payment processing, and mail handling.
• Assist customers in person, by phone, and electronically.
• Resolve customer concerns while maintaining professionalism and accuracy.
• At least 2 years of successful customer service experience in a corporate environment.
• Strong communication skills, including active listening and clear verbal and written communication.
• Ability to think quickly, solve problems, and maintain a customer-first approach.
• Ability to multitask, manage time effectively, and prioritize competing responsibilities.
• Strong attention to detail when processing payments, documentation, and customer information.
• Ability to work independently and as part of a team.
• Tech-savvy with the ability to learn systems and office tools quickly.
• Strong employment tenure is highly valued.

Preferred Qualifications

• Previous experience in an administrative assistant, customer service representative, front office, or clerical support role.
• Experience handling payment posting, customer accounts, or service-related inquiries.
• Experience working in a high-volume phone or public-facing customer service environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.