Cruise Concierge & Sales Specialist - Remote

Private Destinations; Atlanta (GA); Remote; USD 32,000 - 42,000; Full time

Job summary

Carnival Cruise Line is seeking an Agent, Fun Expert to assist guests with vacation planning, explain cruise options, and process pre-sale transactions. The role involves handling inbound calls, guiding guests through self-service portals, and collaborating with outbound sales when converting inquiries into bookings.

The candidate should be comfortable with technical questions, possess strong communication skills, and be able to work in a dynamic travel environment while ensuring privacy and

Qualifications

• Must have high school diploma and 6+ months in sales/customer service.
• Strong communication and problem solving for guest inquiries.
• Ability to explain technical information clearly to guests.

Responsibilities

• Handle incoming calls from guests and travel advisers with issues on Carnival's platforms.
• Troubleshoot technical issues and escalate to IT as needed.
• Process pre-sale transactions and guide users through self-service portals.
• Assist in converting inquiries into cruise bookings and upsell where appropriate.
• Document guest preferences and submit notes to outbound sales or IT support.

Skills

Guest service

Sales experience

Communication skills

Problem-solving

Time management

Multi-tasking

Customer service

Technical explanation

Education

High School Diploma

Tools

Tour Operator Gateway

Goccl Amin Tool

Glasstable

Fun Shops

Microsoft Office

Job description

Carnival Cruise Line is seeking an Agent, Fun Expert to assist guests with vacation planning, explain cruise options, and process pre-sale transactions. The role involves handling inbound calls, guiding guests through self-service portals, and collaborating with outbound sales when converting inquiries into bookings.

The candidate should be comfortable with technical questions, possess strong communication skills, and be able to work in a dynamic travel environment while ensuring privacy and