CRM Automation Lead - AI-Driven Marketing Ops

DoorDash; Austin (TX); On-site; USD 109,000 - 160,000; Full time

Job summary

DoorDash is seeking an Associate Manager for CRM Automation to own the end-to-end development of AI-powered automation that helps Campaign Operators build, edit, QA, and monitor multi-audience CRM campaigns. You will partner with Campaign Operators and the Martech team to design scalable, AI-enabled tools and workflows that reduce manual work and errors.

You will work cross-functionally to define requirements, prioritize automation, and measure adoption and impact, ensuring high-quality

Qualifications

• 4+ years of experience in marketing technology, marketing operations, or CRM/program management at a tech company.
• Hands-on experience building, editing, or operating CRM campaigns in marketing automation platforms.

Responsibilities

• Own and evolve the CRM automation roadmap using AI tools to speed up campaign creation, QA, and monitoring.
• Identify high-effort manual steps and design AI-assisted automations to replace them.
• Apply AI to QA and monitoring to catch issues early across audiences.
• Collaborate with Campaign Operators, Marketing, Martech, and Product to define requirements and priorities.
• Track adoption, time saved, and reduction in campaign errors; report impact.

Skills

CRM automation

AI tools

Cross-functional collab

Data analysis

Communication

Tools

Braze

Salesforce Marketing Cloud

Iterable

Responsys

Job description

DoorDash is seeking an Associate Manager for CRM Automation to own the end-to-end development of AI-powered automation that helps Campaign Operators build, edit, QA, and monitor multi-audience CRM campaigns. You will partner with Campaign Operators and the Martech team to design scalable, AI-enabled tools and workflows that reduce manual work and errors.

You will work cross-functionally to define requirements, prioritize automation, and measure adoption and impact, ensuring high-quality