CRM Automation Associate Manager, AI-Driven Marketing Ops

DoorDash, Inc.; United States; À distance; USD 109 000 - 160 000; Plein temps

Avantages offerts par ce poste

401(k) with employer matching

Paid parental leave

Medical, dental, and vision benefits

11 paid holidays

Résumé du poste

DoorDash is seeking an Associate Manager, Marketing Product Ops, CRM Automation in the United States to own AI-powered automation that helps Campaign Operators build, edit, QA, and monitor CRM campaigns across all audiences.

You’ll partner with Campaign Operators and the Martech team to design, ship, and scale internal AI-enabled tools and workflows that remove manual steps and improve accuracy. You will track adoption, measure impact, and create clear documentation and training.

Qualifications

• 4+ years of experience in marketing technology or CRM operations.
• Hands-on experience with CRM campaigns in marketing automation platforms (Braze, Salesforce Marketing Cloud, Iterable, Responsys, or similar).
• Fluency with AI tools (e.g., ChatGPT, Claude, Copilot) and ability to apply them to automate repetitive work.
• Demonstrated ability to coordinate cross-functional projects – defining milestones, managing dependencies, and keeping stakeholders aligned.
• Comfort working with data to track adoption and efficiency metrics; dashboards or basic SQL a plus.
• Strong written and verbal communication skills; able to translate technical automation into plain language for campaign operators.
• Detail-oriented with a high bar for quality; you notice what's missing before others do.

Responsabilités

• Own and evolve the CRM automation roadmap, using internal AI tools to help Campaign Operators build, edit, QA, and monitor campaigns across audiences.
• Identify high-effort manual steps in campaign build and edit workflows and design AI-assisted automations to replace them.
• Apply AI to campaign QA and ongoing monitoring so issues are caught early and surfaced quickly across all audiences.
• Partner cross-functionally with Campaign Operators, Marketing, Martech, and Product to define requirements and prioritize what to automate next.
• Track and report on adoption, time saved, and campaign error rates to demonstrate the impact of automation.
• Build documentation, SOPs, and training that help Campaign Operators adopt new tools and workflows with confidence.

Connaissances

CRM automation

AI tooling fluency

Cross-functional collaboration

Data-driven decision making

Marketing technology experience

Communication skills

Outils

Braze

Salesforce Marketing Cloud

Iterable

Responsys

Description du poste

DoorDash is seeking an Associate Manager, Marketing Product Ops, CRM Automation in the United States to own AI-powered automation that helps Campaign Operators build, edit, QA, and monitor CRM campaigns across all audiences.

You’ll partner with Campaign Operators and the Martech team to design, ship, and scale internal AI-enabled tools and workflows that remove manual steps and improve accuracy. You will track adoption, measure impact, and create clear documentation and training.