Sr. Associate, Marketing Product Operations

DoorDash; New York (NY); On-site; USD 83,000 - 122,000; Full time

Benefits offered by this job

Equity grants

401(k) match

Paid parental leave

Wellness benefits

Medical, dental, vision

Job summary

DoorDash is seeking a Sr. Associate for Product Marketing Operations to become the CRM tools expert, train operators, and document how the tools work. You will collaborate with Operators, Product, and Engineering to define requirements and influence tool roadmaps, ensuring frictionless campaigns.

The role includes program management for migrations, capacity planning, forecasts, and building processes from scratch. This is for an experienced CRM operator who shapes the tools the teams rely on.

Qualifications

• 3+ years of experience as a CRM operator, building and launching campaigns in a CRM platform.
• Technical expertise in a CRM platform (Braze, Salesforce, Iterable, etc.).
• Experience creating documentation and training or enablement materials for internal teams.
• Program management skills, including supporting migrations to new tools.
• Ability to partner with Product and Engineering teams.

Responsibilities

• Become an expert in our CRM tools and how operators use them to build campaigns.
• Identify friction in our tooling and processes alongside CRM operators.
• Work directly with Product and Engineering to define requirements and influence the roadmap for existing and new tools.
• Create and maintain documentation for CRM operators.
• Design and deliver enablement and training so CRM teams have everything they need for a frictionless process while building campaigns.
• Program-manage migrations to new tools, including capacity planning and forecasting.
• Build processes from scratch where needed.

Skills

CRM operator

Campaign builds

Documentation

Program management

Cross-functional collab

Tools

Braze

Salesforce

Iterable

Job description

About the Role

DoorDash's Product Marketing Operations team is the connective tissue between our Retention Marketing organization and the tools, systems, and data that power it. As a Sr. Associate, you'll become an expert in the tools our CRM operators use to build campaigns, then use that expertise to train operators, document how the tools work, and partner with Operators, Product, and Engineering to define requirements and influence the roadmap for existing and new tools.

You'll make sure our CRM teams have everything they need for a frictionless process while building campaigns. The role also requires program management skills to support migrations to new tools, which may involve capacity planning, forecasting, adoption measurement, and building processes from scratch. This role is for an experienced CRM operator who wants to shape the tools operators use.

What You'll Do

• Become an expert in our CRM tools and how operators use them to build campaigns
• Identify friction in our tooling and processes alongside CRM operators
• Work directly with Product and Engineering to define requirements and influence the roadmap for existing and new tools
• Create and maintain documentation for CRM operators
• Design and deliver enablement and training so CRM teams have everything they need for a frictionless process while building campaigns
• Program-manage migrations to new tools, including capacity planning and forecasting
• Build processes from scratch where needed

What We're Looking For

• 3+ years of experience as a CRM operator, building and launching campaigns in a CRM platform
• Technical expertise in a CRM platform (Braze, Salesforce, Iterable, etc.)
• Experience creating documentation and training or enablement materials for internal teams
• Program management skills, including supporting migrations to new tools
• Ability to partner with Product and Engineering teams

Nice to Have

• Experience writing internal documentation, training materials, or adoption playbooks
• Experience with capacity planning and forecasting
• Experience within a product or product marketing org; understands basic product GTM and interest in understanding a product roadmap.
• Experience working with DS/Analytics team
• Experience working across multiple brands/audiences (e.g., consumer, B2B, international).

We expect this position to be filled by 12/30/2026

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

See below for paid time off details:

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$83,000 - $122,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare,