Remote Call Center Manager - Growth & Strategy Lead

Egreenservices; Indianapolis (IN); A distancia; USD 81.000 - 114.000; Jornada completa

Descripción de la vacante

BKD in Indianapolis, IN is hiring a Call Center Manager for a remote role. You will collaborate with product teams to position offerings, analyze buyer behavior, and run discovery calls to uncover budget.

The position requires 6+ years of sales/marketing expertise, strong decision-making and customer journey mapping skills, and familiarity with Help Scout and Intercom. Growth is mentored and hours flex to life in Indianapolis, IN.

Formación

• Remote work experience in a fast-paced environment.
• 6+ years of sales and marketing expertise.
• Experience with decision making and customer journey mapping.
• Strong organizational skills and ability to juggle multiple workstreams.
• Help Scout and Intercom proficiency.

Responsabilidades

• Collaborate with product teams to position new offerings in the Indianapolis region.
• Dig into Attention Management funnels and fix where buyers vanish.
• Decode why IN buyers say yes and double down on it.
• Run discovery calls that uncover budget without asking for it.
• Stand up a Help Scout-driven scoring model the whole team believes.

Conocimientos

Sales leadership

Decision making

Customer journey mapping

Organizational skills

Remote work experience

Herramientas

Intercom

Help Scout

Descripción del empleo

BKD in Indianapolis, IN is hiring a Call Center Manager for a remote role. You will collaborate with product teams to position offerings, analyze buyer behavior, and run discovery calls to uncover budget.

The position requires 6+ years of sales/marketing expertise, strong decision-making and customer journey mapping skills, and familiarity with Help Scout and Intercom. Growth is mentored and hours flex to life in Indianapolis, IN.