Senior Customer Experience & Sales Operations Lead

Client Growth Resources, Inc; Walled Lake (MI); On-site; USD 85,000 - 120,000; Full time

Job summary

Client Growth Resources, Inc. in Michigan seeks a Sales and Customer Service Manager to lead customer service, order management, and cross-functional coordination with Sales, Operations, and Accounting. You will ensure data integrity in SAP and Salesforce, manage pricing, and drive continuous process improvements.

The role requires a track record of 10+ years in customer service within CPG, strong ownership, and effective communication to support brokers and business managers.

Qualifications

• 10+ years of progressive Customer Service experience in the CPG industry.
• Demonstrates ownership and accountability for responsibilities and results.
• Experience in customer service, sales operations, account management, or related functions.
• Leadership and oversight of customer service and sales operations systems (SAP, Salesforce, TrueCommerce, Excel, Google Workspace).
• Develops and maintains effective working relationships with customers, brokers, sales personnel, and internal departments.

Responsibilities

• Manage and resolve customer inquiries, issues, and escalations in a timely and professional manner.
• Serve as the primary liaison between customers, Sales, Operations, Accounting, and external brokers.
• Oversee the Order Processing team to ensure accurate and timely processing of customer orders.
• Support the Sales team with customer service, order management, pricing, reporting, and account-related activities.
• Develop and improve customer service and sales order processes for accuracy and efficiency.
• Coordinate with Accounts Receivable on pricing adjustments, bill backs, and payment issues.
• Maintain accurate customer and pricing information in SAP and Salesforce.
• Directly supervise the Order Processing Team.
• Identify opportunities to improve customer service processes and cross-functional coordination.

Skills

Customer service leadership

Cross-functional collaboration

Sales operations

Order management

Data integrity

Tools

SAP

Salesforce

TrueCommerce

Excel

Google Workspace

Job description

Client Growth Resources, Inc. in Michigan seeks a Sales and Customer Service Manager to lead customer service, order management, and cross-functional coordination with Sales, Operations, and Accounting. You will ensure data integrity in SAP and Salesforce, manage pricing, and drive continuous process improvements.

The role requires a track record of 10+ years in customer service within CPG, strong ownership, and effective communication to support brokers and business managers.