Customer Service Manager

Egreenservices; Indianapolis (IN); On-site; USD 84,000 - 127,000; Full time

Benefits offered by this job

Performance bonuses

Comprehensive insurance

Flexible work locations

Job summary

SmartSolutions in Indianapolis, IN is hiring a Customer Service Manager with 8+ years of Kustomer experience. The role focuses on driving outcomes through data-informed decisions, lifecycle management, and robust CRM governance.

You’ll lead initiatives across marketing and sales enablement, delivering measurable growth while coordinating with leadership on budget cycles. Ideal candidates bring a strong portfolio, an Indiana work history or willingness to relocate, and familiarity with

Qualifications

• 8+ years of Kustomer experience in marketing/contract roles.
• Indiana work history or ability to relocate to Indianapolis, IN.
• 6+ years leading sales/marketing projects end to end.
• Portfolio demonstrating measurable outcomes.
• Familiarity with SmartSolutions-scale workflows, or willingness to learn.

Responsibilities

• Carry the booth conversation past small talk into next steps.
• Report on attribution and channel ROI for the $84,000 - $127,000 budget cycle.
• Negotiate renewals before the sales marketing contract goes quiet.
• Track pipeline performance and report results to leadership each week.
• Keep the CRM honest so forecasts for SmartSolutions mean something.
• Turn a $84,000 - $127,000 budget into measurable outcome-focused growth.

Skills

Kustomer

Job description

Every great contract marketer at SmartSolutions shares one trait: they'd rather test than assume, and this Customer Service Manager seat rewards exactly that. We're looking for 8+ years of Kustomer; in return you'll get $84,000 - $127,000, ownership, and a team worth joining.

Key Responsibilities

• Carry the booth conversation past small talk into next steps
• Report on attribution and channel ROI to inform the $84,000 - $127,000 budget cycle
• Negotiate renewals before the sales marketing contract goes quiet
• Track pipeline performance and report results to leadership each week
• Keep the CRM honest so forecasts at SmartSolutions mean something
• Turn a $84,000 - $127,000 budget into measurable outcome-focused growth

What You’ll Bring

• An IN work history, or strong reasons you'll thrive here anyway
• 6 or more years steering sales marketing projects end to end
• A portfolio that speaks louder than any line on your resume
• Familiarity with SmartSolutions-scale workflows, or the appetite to reach them

At SmartSolutions, a data-driven team in Indianapolis, IN has spent years proving that Data Entry and Phone Etiquette belong in the same conversation. We believe great Omnichannel Support work comes from people who feel safe to experiment and occasionally fail.

We offer $84,000 - $127,000, performance bonuses, comprehensive insurance, and the freedom to shape how and where you work.

Freshly verified active, this Customer Service Manager position is accepting candidates now.

Come find out why people stay at SmartSolutions once they get here; the Customer Service Manager door is open.