Crm Functional Analyst

Tata Consultancy Services Limited; Malvern (Chester County); On-site; USD 135,000 - 142,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Maternal & Parental Leaves

Auto & Home Insurance

Certification & Training Reimbursement

Vacation & Holidays

Job summary

Tata Consultancy Services Limited in Malvern, PA, seeks a Lead Business Analyst for CRM Transformation to drive end-to-end CRM initiatives. You will create functional specifications, map requirements, and run agile delivery workshops with business stakeholders.

Deep knowledge of Microsoft Dynamics CRM, D365 Customer Insights, and CRM security is required. The role involves discovery, gap analysis, and leading design demos, working with onsite-offshore teams, and guiding junior members.

Qualifications

• Experience with end-to-end CRM transformations from discovery to go-live.
• Ability to map requirements and lead CRP/design workshops with stakeholders.
• Strong knowledge of CRM processes and security models.

Responsibilities

• Lead Business Analyst for CRM Transformation
• Create functional specifications by interacting with client stakeholders
• Able to work in agile delivery model
• Conduct CRM approach workshops to the stakeholders

Skills

CRM Transformation

Dynamics CRM

Microsoft Dynamics 365

Agile Delivery

Communication Skills

Education

Bachelor of Computer Science

Tools

Dynamics CRM Online

Copilot in M365/D365

Job description

Must Have Technical/Functional Skills

• Excellent Communication & presentation skills
• Experience of end-to-end digital transformation initiatives, application developments and support
• Worked on large CRM transformation from discovery to design to go-live.
• Worked closely with customer teams on qualifying requirements, working with Dev teams on sprint completions and ensuring QA
• Deep eateries in Dynamics CRM functional area on Sales/Services domains.
• Knowledge and Skills in the D365 Customer Insights services.
• Worked on detailed gap analysis and requirement and worked in Microsoft Dynamics CRM Online.
• Should have a good understanding of Core CRM Processes, Copilot capabilities in M365/D365
• D365 CRM security model, product roadmap & certification (preferable)

Involved in various project activities like

• Discovery, process mapping and CRP/design/Demo lead workshops with business stakeholders
• Requirement Gathering
• Gap Fit Analysis

Roles & Responsibilities

• Lead Business Analyst for CRM Transformation
• Create functional specifications by interacting with client stakeholders
• Able to work in agile delivery model
• Conduct CRM approach workshops to the stakeholders

Generic Managerial Skills, If any

• Ability to collaborate with an onsite-offshore model.
• Influence and guiding junior team members

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $135,000 - $142,000 a year

Location

Malvern, PA

Function

TECHNOLOGY

Role

Functional Analyst

ID

433622

Skills

Microsoft Dynamics CRM

Salary Range

$135,000 - $142,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE