Ms Dynamics Support Analyst

Tata Consultancy Services Limited

Malvern (Chester County)

On-site

USD 115,000 - 120,000

Full time

3 days ago

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Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage: Medical & Health, &

Family Support: Maternal & Parental Le

Insurance Options: Auto & Home

Commuter Benefits & Certification Reim

Vacation, Time Off, Holidays

Legal & Financial Assistance: 401K, Q

Performance Bonus

Salary Range: $115,000 - $120,000 a

Job summary

Tata Consultancy Services Limited in Malvern, PA, seeks a skilled Dynamics CRM professional to design, configure, and optimize CRM solutions. You'll work with Dataverse, Power Platform, and Power BI to deliver scalable CRM deployments in an agile setting.

Strong communication and collaboration with onsite-offshore teams are required. The role emphasizes plugin/JS development, API integrations, and ALM for CRM projects, with opportunities for certification and career growth within an established

Qualifications

Experience troubleshooting and independent handling of priority issues/tickets.
Development & design in Dynamics CRM technical areas including Dataverse and Power Platform.
Experience building plugins, JS, and power automate flows.
Ability to configure CRM components and model CRM data from requirements.
Integration work using Power Automate, connectors, APIs and third-party tools.
Experience with CRM solution deployments, ALM, security design, and reports.
Proficient in Power BI and CRM reporting, dashboards, and Copilot usage in D365/M365.
Certifications: D365 PL 600/200 or AB 100; AZ-900 preferred.
Knowledge of Azure components and related cloud services.

Responsibilities

Able to work in an agile delivery model with stakeholders.
Interact with clients to create designs and provide CRM solutions within tight timelines.
Lead solution workshops and develop high level technical designs.
Manage CRM environments for testing, UAT, and production.
Provide deployment support and mentor junior team members.
Collaborate with onsite-offshore teams and drive project goals.

Skills

Dynamics CRM

Power Platform

Power Automate

Model-driven Apps

Canvas Apps

Plugins

JavaScript

CRM Integration

APIs

ALM

Security Design

Power BI

Copilot

D365 PL-600

AZ-900

Education

Bachelor of Computer Science

Tools

Power Automate

Connectors

APIs

Azure

Copilot Studio

Power BI

Job description

Must Have Technical/Functional Skills

Ability to troubleshoot and work independently on priority issues/tickets based on the Prod/non-Prod issues
Development & design expertise in Dynamics CRM technical like Dataverse, Power Platform tools like power automate/canvas & model driven apps
o Ability to develop plugins, JS, power automate flows
o Configure CRM components
o Ability to model in CRM Data based on requirements
o Integrations using Power Automate and Connectors, APIs - Previous experience on
Workflow tools esp. Power Automate or custom API development
Worked with Microsoft, Third Party and Project teams on various support issues based on support SLAs
Microsoft C# skills to develop CRM custom extensions/Plugins
Worked in Solution deployments, ALM and CRM Solutions, Security design
Troubleshooting & solution achiever for the application development issues with team collaboration
Worked on Reports OOB, Dashboard and Power BI
Worked on Copilot within D365 and M365 and Copilot studio/Azure AI foundry and developed agents and/or chatbots using Copilot Studio
Good Communication
D365 Certification - PL 600/200 or AB 100
Knowledge about Azure Components and AZ 900 certification is preferred.

Roles & Responsibilities

Able to work in agile delivery model & stakeholder management.
Create design by interacting with client stakeholders.
Able to provide solutions to the CRM requirements in tight time schedule
Conduct CRM solution approach workshops to the stakeholders
Create High Level Technical design
Manage CRM environments for testing, UAT and production.
Deployment Support of the CRM solution
Generic Managerial Skills, If any
Ability to collaborate with an onsite-offshore model.
Influence and guiding junior team members

TCS Employee Benefits Summary:

Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $115,000 - $120,000 a year

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE

Job Details