MS Dynamics Support Analyst

Tata Consultancy Services; Malvern (Chester County); On-site; USD 115,000 - 120,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage

Parental Leaves

401K Plan

Certification & Training Reimbursement

Vacation & Holidays

Job summary

Tata Consultancy Services is seeking a CRM Solutions Architect to lead Dynamics CRM development projects in the US. You will design and implement Dataverse data models, Power Platform flows, and custom plugins for complex CRM solutions.

Responsibilities include working in an agile environment with clients and internal teams, delivering high-quality CRM designs, and guiding deployments across testing and production environments.

Qualifications

• Bachelor's degree in Computer Science.
• PL-600/PL-200 or AB-100 D365 certification is preferred.
• AZ-900 Azure knowledge is a plus.
• Experience with Dynamics CRM customization, integrations, and ALM.

Responsibilities

• Work in agile delivery model with stakeholders.
• Interact with client stakeholders to design CRM solutions.
• Provide timely CRM solutions within tight schedules.
• Conduct CRM solution workshops with stakeholders.
• Create high-level technical designs and manage CRM environments for testing, UAT and production.

Education

Bachelor of Computer Science

Tools

Power Automate

Power Platform

Dynamics CRM

Dataverse

Model-driven Apps

Canvas Apps

Plugins

JavaScript

APIs

C#

Power BI

Job description

• Ability to troubleshoot and work independently on priority issues/tickets based on the Prod/non-Prod issues
• Development & design expertise in Dynamics CRM technical like Dataverse, Power Platform tools like power automate/canvas & model driven apps
• Ability to develop plugins, JS, power automate flows
• Ability to model in CRM Data based on requirements
• Integrations using Power Automate and Connectors, APIs – Previous experience on

Job Description

• Ability to troubleshoot and work independently on priority issues/tickets based on the Prod/non-Prod issues
• Development & design expertise in Dynamics CRM technical like Dataverse, Power Platform tools like power automate/canvas & model driven apps
• Ability to develop plugins, JS, power automate flows
• Configure CRM components
• Ability to model in CRM Data based on requirements
• Integrations using Power Automate and Connectors, APIs – Previous experience on

Workflow tools esp. Power Automate or custom API development

• Worked with Microsoft, Third Party and Project teams on various support issues based on support SLAs
• Microsoft C# skills to develop CRM custom extensions/Plugins
• Worked in Solution deployments, ALM and CRM Solutions, Security design
• Troubleshooting & solution achiever for the application development issues with team collaboration
• Worked on Reports OOB, Dashboard and Power BI
• Worked on Copilot within D365 and M365 and Copilot studio/Azure AI foundry and developed agents and/or chatbots using Copilot Studio
• Good Communication
• D365 Certification - PL 600/200 or AB 100
• Knowledge about Azure Components and AZ 900 certification is preferred.

Roles & Responsibilities

• Able to work in agile delivery model & stakeholder management.
• Create design by interacting with client stakeholders.
• Able to provide solutions to the CRM requirements in tight time schedule
• Conduct CRM solution approach workshops to the stakeholders
• Create High Level Technical design
• Manage CRM environments for testing, UAT and production.

Deployment Support of the CRM solution

Generic Managerial Skills, If any

• Ability to collaborate with an onsite-offshore model.
• Influence and guiding junior team members

TCS Employee Benefits Summary

• Discretionary Annual Incentive
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support: Maternal & Parental Leaves
• Insurance Options: Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement
• Time Off: Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

Salary Range: $115,000 - $120,000 a year

Qualifications

BACHELOR OF COMPUTER SCIENCE