Ms Dynamics Crm Solutions Architect

Tata Consultancy Services; Malvern (Chester County); On-site; USD 160,000 - 170,000; Full time

Benefits offered by this job

Medical Coverage

Parental Leave

401K Plan

Performance Bonus

Training Reimbursement

Vacation & Holidays

Sick Leave

Identity Theft Protection

Job summary

Tata Consultancy Services Limited in Malvern, PA, seeks a Solution Architect to lead Dynamics 365 and Power Platform implementations. You will design end-to-end architectures, guide integrations with Azure services, and mentor teams to deliver scalable, secure CRM solutions.

The role emphasizes AI-enabled automation using Copilot Studio, Azure OpenAI, and Knowledge Grounding, with governance and lifecycle management responsibilities to ensure robust delivery and business value.

Qualifications

• Strong experience with Microsoft Dynamics 365 CRM and Dataverse.
• Proficient in Power Platform (Power Apps, Power Automate, Power BI).
• Skilled in C#, .NET Framework/.NET Core, JavaScript/TypeScript.
• Experience with REST APIs, plugins, custom workflows, and ALM.

Responsibilities

• Define end-to-end solution architecture for Dynamics 365 and Power Platform implementations.
• Collaborate with stakeholders to translate requirements into scalable, secure solutions.
• Provide technical leadership and review designs, integrations, and code.
• Oversee integrations with Azure services, APIs, and middleware.
• Establish architecture standards, governance, and best practices for CRM delivery.
• Lead data migration, security, performance optimization, and lifecycle management.

Skills

Microsoft Dynamics CRM

Dataverse

Power Platform

C#

JavaScript

TypeScript

Azure Integration Services

REST APIs

ALM

CI/CD with Azure DevOps

Education

Bachelor of Computer Science

Tools

Azure DevOps

Power Apps

Power Automate

Power BI

Azure Functions

Logic Apps

Service Bus

Custom Connectors

Dataverse APIs

Job description

Must Have Technical/Functional Skills

Technical Skills

• Strong experience with:
• Microsoft Dynamics 365 Customer Engagement (CRM)
• Dataverse
• Power Platform (Power Apps, Power Automate, Power BI)
• C#, .NET Framework/.NET Core
• JavaScript, TypeScript
• Plugins, Custom Workflows, Custom APIs
• Azure Integration Services
• REST APIs and Web Services
• Solution Management and ALM
• CI/CD using Azure DevOps

Functional Knowledge

• Deep understanding of Dynamics 365 modules such as:
• Customer Service
• Sales Case Management Marketing

Agentic AI Technical Skills

• Microsoft AI & Copilot
• Dynamics 365 Copilot
• Microsoft 365 Copilot
• Copilot Studio
• Azure OpenAI
• Azure AI Foundry
• AI Builder
• Power Platform Copilot

Agent Development

• Agentic AI Architecture
• Autonomous & Multi-Agent Systems
• Agent Orchestration
• Human-in-the-Loop Workflows
• Agent Lifecycle Management & Monitoring

CRM + AI

• AI-Driven Case Management
• Dynamics 365 Customer Service Copilot
• Intelligent Lead Qualification
• Case Summarization
• Knowledge Search
• Sentiment Analysis
• Next Best Action Generative AI
• LLMs
• Prompt Engineering
• Function Calling
• Tool Integration
• Context Management

Knowledge Grounding

• RAG (Retrieval-Augmented Generation)
• Azure AI Search
• Vector & Semantic Search
• Enterprise Knowledge Management

Integration & Automation

• Dataverse APIs
• REST APIs
• Azure Functions
• Logic Apps
• Service Bus
• Custom Connectors
• Power Automate

Roles & Responsibilities

• Define end-to-end solution architecture for Microsoft Dynamics 365 and Power Platform implementations.
• Collaborate with business stakeholders to translate requirements into scalable, secure, and maintainable solutions.
• Provide technical leadership to development teams and review solution designs, customizations, integrations, and code.
• Design and oversee integrations with enterprise systems using Azure services, APIs, and middleware platforms.
• Establish architecture standards, governance processes, and best practices for CRM delivery.
• Lead data migration, security, performance optimization, and application lifecycle management activities.
• Identify technical risks, recommend mitigation strategies, and support successful project delivery.
• Mentor technical teams and promote innovation through Power Platform, AI, and Microsoft Copilot capabilities.

Agentic AI Responsibilities

• Define and execute the AI strategy for Dynamics 365 and Power Platform solutions.
• Architect and implement AI agents using Copilot Studio, Dynamics 365 Copilot, and Azure OpenAI.
• Deliver AI-driven automation solutions targeting measurable improvements in productivity, customer experience, and operational efficiency.
• Lead AI innovation initiatives, PoCs, and enterprise-scale deployments.
• Establish governance, security, and Responsible AI standards for all AI solutions.
• Mentor teams on agentic AI architecture, prompting strategies, and AI best practices.
• Drive adoption of AI capabilities with measurable business outcomes, including reduced manual effort, faster case resolution, and improved user satisfaction.

Generic Managerial Skills, If any

• Leadership and team development
• Strategic thinking and decision-making
• Excellent communication and presentation skills
• Collaboration and cross-functional team leadership
• Innovation and continuous improvement mindset
• Strong ownership, governance, and accountability focus

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
• Salary Range: $160,000-$170,000 a year

Location

Malvern, PA

Function

TECHNOLOGY

Role

Solution Architect

ID

437142

Skills

Microsoft Dynamics CRM

Salary Range

$160,000 - $170,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE