CRM Automation Lead - AI-Powered Marketing Ops

DoorDash, Inc.; New York (NY); Vor Ort; USD 109.000 - 160.000; Vollzeit

Zusammenfassung

DoorDash is seeking an Associate Manager, CRM Automation, to own the AI-powered automation that enables Campaign Operators to build, edit, QA, and monitor CRM campaigns across audiences. You will work with Campaign Operators and the Martech team to design scalable tools and workflows that reduce manual steps.

You will partner cross-functionally with Campaign Operators, Marketing, Martech, and Product to define requirements, measure adoption and time saved, and communicate impact.

Qualifikationen

• 4+ years of experience in marketing technology, marketing operations, CRM marketing, program management, or a similar operational role at a technology company.
• Hands-on experience building, editing, or operating CRM campaigns in marketing automation platforms (Braze, Salesforce Marketing Cloud, Iterable, Responsys, or similar).
• Fluency with AI tools (e.g., ChatGPT, Claude, Copilot) and a demonstrated ability to apply them to automate repetitive work.
• Demonstrated ability to coordinate cross-functional projects – defining milestones, managing dependencies, and keeping stakeholders aligned.
• Comfort working with data to track adoption and efficiency metrics and surface insights; experience with dashboards or basic SQL a plus.
• Strong written and verbal communication skills – able to translate technical automation into plain language for campaign operators
• Detail-oriented with a high bar for quality; you notice what's missing before others do

Aufgaben

• Own developing the AI-powered automation that helps Campaign Operators build, edit, QA, and monitor campaigns across audiences.
• Partner cross-functionally with Campaign Operators, Marketing, Martech, and Product to define requirements and prioritize what to automate next.
• Identify high-effort manual steps in campaign build and edit workflows and design AI-assisted automations to replace them.
• Track and report on adoption, time saved, and campaign error rates to demonstrate the impact of automation.
• Build documentation, SOPs, and training that help Campaign Operators adopt new tools and workflows with confidence

Kenntnisse

CRM automation

AI tools fluency

Cross-functional coordination

Marketing tech experience

Data-driven decision making

Tools

Braze

Salesforce Marketing Cloud

Iterable

Responsys

Jobbeschreibung

DoorDash is seeking an Associate Manager, CRM Automation, to own the AI-powered automation that enables Campaign Operators to build, edit, QA, and monitor CRM campaigns across audiences. You will work with Campaign Operators and the Martech team to design scalable tools and workflows that reduce manual steps.

You will partner cross-functionally with Campaign Operators, Marketing, Martech, and Product to define requirements, measure adoption and time saved, and communicate impact.