Associate Manager, AI-Driven CRM Automation

DoorDash, Inc.; Seattle (WA); On-site; USD 109,000 - 160,000; Full time

Benefits offered by this job

401(k) with employer match

16 weeks paid parental leave

Wellness benefits

Commuter benefits match

Paid time off and paid sick leave

Medical, dental, and vision benefits

11 paid holidays

Disability and basic life insurance

Family‑forming assistance

Mental health program

Job summary

DoorDash’s marketing product operations team connects Retention Marketing with the tools and data that power it. As an Associate Manager on CRM Automation, you will own developing AI-powered automation to help Campaign Operators build, edit, QA, and monitor CRM campaigns across every audience we serve.

You’ll lead the CRM automation roadmap, design AI-assisted workflows, partner with Campaign Operators, Marketing, Martech, and Product, and track adoption and impact with training materials for

Qualifications

• 4+ years in marketing technology or CRM/marketing operations at a tech company.
• Hands-on experience building/editing CRM campaigns in marketing automation platforms.
• Fluency with AI tools and applying them to automate repetitive work.
• Coordinating cross-functional projects with milestones and dependencies.
• Comfort with data to track adoption and efficiency metrics; SQL a plus.
• Strong written and verbal communication; detail-oriented.

Responsibilities

• Own and evolve the CRM automation roadmap using internal AI tools to improve campaign speed and quality.
• Identify high-effort manual steps and design AI-assisted automations to replace them.
• Apply AI to QA and monitoring so issues are surfaced across audiences.
• Partner cross-functionally to define requirements and prioritize automation work.
• Track adoption, time saved, and campaign error rates to demonstrate impact.
• Create documentation, SOPs, and training for operators adopting new tools.

Skills

CRM automation

AI tools fluency

Cross-functional coordination

Data-driven decision making

Excellent communication

Detail-oriented

Tools

Braze

Salesforce Marketing Cloud

Iterable

Responsys

Job description

DoorDash’s marketing product operations team connects Retention Marketing with the tools and data that power it. As an Associate Manager on CRM Automation, you will own developing AI-powered automation to help Campaign Operators build, edit, QA, and monitor CRM campaigns across every audience we serve.

You’ll lead the CRM automation roadmap, design AI-assisted workflows, partner with Campaign Operators, Marketing, Martech, and Product, and track adoption and impact with training materials for