Associate Manager, AI-Driven CRM Automation

DoorDash USA; United States; Remote; USD 109,000 - 160,000; Full time

Benefits offered by this job

401(k) plan with employer matching

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off and paid sick leave

Medical, dental, and vision benefits

11 paid holidays

Disability and basic life insurance

Job summary

DoorDash is seeking an Associate Manager for CRM Automation within the Marketing Product Operations team. You will own AI-powered automation to help Campaign Operators build, edit, QA, and monitor CRM campaigns across audiences, partnering with Campaign Operators and the Martech team to design scalable tools and workflows.

You will analyze manual workflows, craft AI-assisted automations, track adoption and impact metrics, and develop documentation and training to enable teams to adopt new tools

Qualifications

• 4+ years of experience in marketing technology, marketing operations, CRM marketing, program management, or similar operational role at a technology company.
• Hands-on experience building, editing, or operating CRM campaigns in marketing automation platforms (Braze, Salesforce Marketing Cloud, Iterable, Responsys, or similar)
• Fluency with AI tools (e.g., ChatGPT, Claude, Copilot) and ability to apply them to automate repetitive work
• Demonstrated ability to coordinate cross-functional projects – milestones, dependencies, stakeholders
• Comfort working with data to track adoption and efficiency metrics; dashboards or basic SQL a plus
• Strong written and verbal communication skills – translate automation concepts for campaign operators
• Detail-oriented with a high bar for quality; notice what's missing

Responsibilities

• Own and evolve the CRM automation roadmap using internal AI tools to help Campaign Operators build, edit, QA, and monitor campaigns efficiently
• Identify high-effort manual steps in campaign workflows and design AI-assisted automations
• Apply AI to campaign QA and monitoring to surface issues quickly across audiences
• Partner cross-functionally to define requirements and priorities for automation
• Track adoption, time saved, and campaign error rates; report impact
• Create documentation, SOPs, and training for tool adoption

Skills

CRM automation

Cross-functional coordination

AI tools familiarity

Data tracking & dashboards

Communication skills

Tools

Braze

Salesforce Marketing Cloud

Iterable

Responsys

Job description

DoorDash is seeking an Associate Manager for CRM Automation within the Marketing Product Operations team. You will own AI-powered automation to help Campaign Operators build, edit, QA, and monitor CRM campaigns across audiences, partnering with Campaign Operators and the Martech team to design scalable tools and workflows.

You will analyze manual workflows, craft AI-assisted automations, track adoption and impact metrics, and develop documentation and training to enable teams to adopt new tools