Critical 911 Dispatcher — Calm, Multitask, 24/7 Shifts

Emergency Telecommunicator Services; Ripley (WV); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers for Evans, WV. You will handle emergency and non-emergency calls, verify locations and details, and coordinate with police, fire, and EMS following agency procedures.

Expect a shift-based schedule in a round-the-clock center, including nights, weekends, holidays, and potential overtime. Strong typing, listening, and calm communication are essential.

Qualifications

• Requires high school diploma or GED; some agencies require testing and training.
• Strong typing and listening skills; ability to work under pressure and multi-task.

Responsibilities

• Answer emergency and non-emergency calls within the service area.
• Confirm addresses, contact numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident data into CAD systems.
• Dispatch responders when needed and monitor radio traffic.
• Provide caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma or GED

Tools

Computer-Aided Dispatch

Job description

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers for Evans, WV. You will handle emergency and non-emergency calls, verify locations and details, and coordinate with police, fire, and EMS following agency procedures.

Expect a shift-based schedule in a round-the-clock center, including nights, weekends, holidays, and potential overtime. Strong typing, listening, and calm communication are essential.