911 Dispatcher - Calm, Fast-Paced Urgent Call Center

Emergency Telecommunicator Services; Washington (District of Columbia); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

Emergency Telecommunicator Services is seeking 911 emergency dispatchers to connect callers with police, fire, or medical units. You will gather essential information, confirm locations, and coordinate responders in high-pressure environments.

Responsibilities include handling emergency and nonemergency calls, documenting details, and relaying accurate information across multiple systems. Overtime, night shifts, weekends, and rotating schedules are common in this role.

Qualifications

• High school diploma or recognized equivalency is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services is seeking 911 emergency dispatchers to connect callers with police, fire, or medical units. You will gather essential information, confirm locations, and coordinate responders in high-pressure environments.

Responsibilities include handling emergency and nonemergency calls, documenting details, and relaying accurate information across multiple systems. Overtime, night shifts, weekends, and rotating schedules are common in this role.